Bilingual Case Manager — Housing & Crisis Support

Community Crisis Services; Hyattsville (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Job summary

Community Crisis Services in Beltsville, MD seeks a compassionate bilingual Case Manager to support individuals and families experiencing homelessness through housing-focused case management, crisis intervention, advocacy, and resource coordination.

The ideal candidate is organized, resourceful, and culturally responsive, with a background in human services and the ability to navigate HMIS and community resources. This on-site, full-time role reports to the Director of Homeless Services.

Qualifications

• Fluency in English and Spanish, both written and verbal.
• Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or 4 years in human services.
• Familiarity with housing resources, public assistance programs, and community-based services.
• Knowledge of Housing First principles, coordinated entry, and HMIS preferred.
• Must successfully pass a pre-employment criminal background check and drug screening.
• Ability to adapt to information technology systems, including HMIS, Osnium, Google Suite, and MS Office.
• Skill in analyzing complex situations and developing well-informed alternatives under pressure.
• Demonstrated competence in working with diverse populations in a respectful manner.

Responsibilities

• Intake & Assessment: Interview clients to identify immediate needs and develop a housing plan with written short-term and long-term goals.
• Goal Re-evaluation: Meet with clients at regular intervals to reassess progress and adjust the housing plan as circumstances evolve.
• Supportive Services: Facilitate individual and group meetings to provide guidance, emotional support and resource education.
• TeamIntegration: Serve as an active member of the multidisciplinary team, collaborating with the Educational & Benefits Liaison and Housing Coordinator.
• External Advocacy: Partner with external professionals in substance abuse, legal, medical, vocational and mental health fields to ensure holistic care.
• Referral Management: Make and track appropriate referrals for dental, medical, employment and specialized housing needs.
• Record Keeping: Create and maintain meticulous case records in HMIS, including assessments, case notes, court reports and discharge summaries.
• Data Integrity: Complete required reports and maintain statistical data to meet programmatic and performance standards.
• Environment: Enhance the client experience by maintaining a hospitable, customer-oriented and trauma-informed facility environment.

Skills

Bilingual English/Spanish

Housing resources

Public assistance programs

HMIS familiarity

Osnium familiarity

Google Suite

MS Office

Crisis intervention

Diversity experience

Education

Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or related field

Four years of experience in human services

Tools

HMIS

Osnium

Google Suite

MS Office

Job description

Community Crisis Services in Beltsville, MD seeks a compassionate bilingual Case Manager to support individuals and families experiencing homelessness through housing-focused case management, crisis intervention, advocacy, and resource coordination.

The ideal candidate is organized, resourceful, and culturally responsive, with a background in human services and the ability to navigate HMIS and community resources. This on-site, full-time role reports to the Director of Homeless Services.