Bilingual Case Manager — Housing Stability

Compass Family Services; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

4 weeks vacation (first year)

5 weeks vacation (second year)

Health, dental, and vision insurance

Long-term disability and lifeinsurance

Retirement plan with 5% employer-conrt

Union membership (OPEIU Local 29)

Job summary

Compass Family Services is seeking a Bilingual Case Manager to support families enrolled in the rental subsidy program in San Francisco. You will visit homes, coordinate services, and help families maintain stable housing while navigating landlord or subsidy challenges.

Work involves regular travel around the Bay Area and delivering services in Spanish and English to meet family needs. The role is full-time, non-exempt, with a comprehensive benefits package.

Qualifications

• Bilingual in Spanish and English required.
• Valid CA driver's license and Zipcar eligibility.
• Experience supporting people in crisis.
• Understanding of issues facing homeless and low-income families.
• Strong interpersonal skills and ability to build trust across diverse groups.
• Commitment to diversity, equity, inclusion, and belonging.
• Proficient in Microsoft Office; Salesforce experience a plus.

Responsibilities

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.

Skills

Fluent Spanish

Fluent English

Crisis experience

Experience with homeless families

Strong interpersonal skills

DEI&B commitment

CA Driver’s License

Zipcar driver eligibility

Tools

Microsoft Office

Salesforce

Job description

Compass Family Services is seeking a Bilingual Case Manager to support families enrolled in the rental subsidy program in San Francisco. You will visit homes, coordinate services, and help families maintain stable housing while navigating landlord or subsidy challenges.

Work involves regular travel around the Bay Area and delivering services in Spanish and English to meet family needs. The role is full-time, non-exempt, with a comprehensive benefits package.