Bilingual Case Management Aide - Employment Services

Center for Family Life; New York (NY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement plan

Paid time off

Job summary

Center for Family Life in Sunset Park is seeking a Bilingual Case Management Aide to support case managers and employment counselors with intake, paperwork, data entry, and coordination of services.

The role involves assisting with front desk coverage, client interviews, benefit screening, job readiness activities, and maintaining accurate case files while ensuring confidentiality in a fast-paced, collaborative office setting.

Qualifications

• AA degree in psychology, sociology or a related field preferred; Bachelor’s degree highly preferred
• Bilingual or multilingual capabilities required - preferred languages English/French/Creole/Spanish with excellent written and verbal communication abilities
• Sensitivity and understanding when dealing with diverse populations
• Experience with community outreach and engagement
• Strong interpersonal skills and the ability to build rapport with clients
• Basic computer skills including proficiency in MS Office

Responsibilities

• Conduct preliminary client assessments and interviews
• Assist clients with completing necessary forms and documentation
• Provide clients with information about available services and resources
• Schedule and coordinate client appointments
• Follow up with clients to ensure they are receiving the services they need
• Assist in planning and execution of community outreach programs
• Collaborate with other team members to ensure comprehensive client support
• Accompany clients to appointments or service providers if necessary
• Maintain accurate digital and physical case files, write case notes, and organize data in agency databases
• Screening participants for public benefits and assisting with benefit applications
• Assist with job readiness activities, such as resume writing and job interview preparation and job search
• Assist with front desk coverage as needed
• Perform other duties as assigned

Skills

Bilingual

Interpersonal skills

MS Office

Education

AA degree in psychology/sociology or related field

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Center for Family Life in Sunset Park is seeking a Bilingual Case Management Aide to support case managers and employment counselors with intake, paperwork, data entry, and coordination of services.

The role involves assisting with front desk coverage, client interviews, benefit screening, job readiness activities, and maintaining accurate case files while ensuring confidentiality in a fast-paced, collaborative office setting.