Case Management Aide - Bilingual Required

Center for Family Life; New York (NY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement plan

Paid time off

Job summary

Center for Family Life in Sunset Park is seeking a Bilingual Case Management Aide to support case managers and employment counselors with intake, paperwork, data entry, and coordination of services.

The role involves assisting with front desk coverage, client interviews, benefit screening, job readiness activities, and maintaining accurate case files while ensuring confidentiality in a fast-paced, collaborative office setting.

Qualifications

• AA degree in psychology, sociology or a related field preferred; Bachelor’s degree highly preferred
• Bilingual or multilingual capabilities required - preferred languages English/French/Creole/Spanish with excellent written and verbal communication abilities
• Sensitivity and understanding when dealing with diverse populations
• Experience with community outreach and engagement
• Strong interpersonal skills and the ability to build rapport with clients
• Basic computer skills including proficiency in MS Office

Responsibilities

• Conduct preliminary client assessments and interviews
• Assist clients with completing necessary forms and documentation
• Provide clients with information about available services and resources
• Schedule and coordinate client appointments
• Follow up with clients to ensure they are receiving the services they need
• Assist in planning and execution of community outreach programs
• Collaborate with other team members to ensure comprehensive client support
• Accompany clients to appointments or service providers if necessary
• Maintain accurate digital and physical case files, write case notes, and organize data in agency databases
• Screening participants for public benefits and assisting with benefit applications
• Assist with job readiness activities, such as resume writing and job interview preparation and job search
• Assist with front desk coverage as needed
• Perform other duties as assigned

Skills

Bilingual

Interpersonal skills

MS Office

Education

AA degree in psychology/sociology or related field

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

JOB TYPE: Full-time

DEPARTMENT/PROGRAM: Employment Services

EXEMPTION: No-Exempt

REPORTS TO: Program Director

SUPERVISORY ROLE: No

HOURLY RATE: $24.73 to $25.82

WEEKLY HOURS: 35

WHO WE ARE Center for Family Life in Sunset Park (CFL) (https://centerforfamilylife.org), is a nationally recognized social service organization. CFL's mission is to promote positive outcomes for children and adults in Sunset Park, Brooklyn by providing a comprehensive range of neighborhood-based family and social services.

POSITION SUMMARY/PURPOSE OF THE POSITION

The Bilingual Case Management Aide will offer support to case managers and employment counselors with intake, paperwork, data entry, coordination of services and direct client interactions, ensuring that the case management processes are efficient and effective.

I. KEY RESPONSIBILITIES INCLUDE, but are not limited to:

• Conduct preliminary client assessments and interviews
• Assist clients with completing necessary forms and documentation
• Provide clients with information about available services and resources
• Schedule and coordinate client appointments
• Follow up with clients to ensure they are receiving the services they need
• Assist in the planning and execution of community outreach programs
• Collaborate with other team members to ensure comprehensive client support
• Accompany clients to appointments or service providers if necessary
• Maintain accurate digital and physical case files, write case notes, and organize data in agency databases
• Screening participants for public benefits and assisting with benefit applications
• Assist with job readiness activities, such as resume writing and job interview preparation and job search
• Assist with front desk coverage as needed
• Perform other duties as assigned

II. QUALIFICATIONS

• AA degree in psychology, Sociology or a related field preferred; Bachelor’s degree highly preferred
• Bilingual or multilingual capabilities required -preferred languages English/French/ Creole/Spanish with excellent written and verbal communication abilities
• Sensitivity and understanding when dealing with diverse populations
• Ability to maintain confidentiality and work with sensitive information
• Experience with community outreach and engagement
• Strong interpersonal skills and the ability to build rapport with clients
• Basic computer skills, including proficiency in Microsoft Office Suite
• Ability to work independently as well as part of a team
• Strong attention to detail and ability to manage time effectively
• High organizational aptitude and Commitment to providing high-quality client service

III. RELATIONSHIP WITH OTHERS

• Build and maintain professional interactions with participants, co-workers, and supervisors
• Have a strong sensitivity to cultural differences present among staff and clients within our organization.
• Possess a strong belief in people’s ability to grow and change
• Forge a mutually respectful partnership with persons served and their families.

IV. WORKING CONDITIONS

Work primarily happens in the office with occasional outings to accompany clients to offsite meetings and for outreach events

Fast-paced, high-energy, and highly collaborative environment supporting multiple projects within CFL’s Adult Employment Program

V. BENEFITS

• Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life insurance, disability insurance, and a flexible spending account.
• 403(b) retirement plan, including employer match and employer non-elective contribution at the employer’s discretion.
• 12 holidays, 2 floating holidays, and up to 20 paid vacation days per year. One sick day per month.

WORK SCHEDULE

This is a full-time position at 35 hours per week.

NYC Equal Employment Opportunity Statement

It is the Agency’s policy to provide equal employment opportunity for all applicants and employees. Center for Family Life in Sunset Park does not unlawfully discriminate on the basis of actual or perceived race, sexual and reproductive health decisions, height and weight, color, religion, religious creed, sex, sexual and reproductive health decisions, gender, gender identity, gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Consistent with the law, CFLSP also makes reasonable accommodations for disabled applicants and employees; for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions; for employees who are victims of domestic violence, sexual assault, or stalking; and for applicants and employees based on their religious beliefs and practices.