Bilingual Case Aide-JOR

National Youth Advocate Program; Madison (WI); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

33 paid days off

Healthcare benefits

Pet insurance

401(k)

Summer hours off

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEUs and ongoing trainings

Job summary

National Youth Advocate Program in Madison, WI is seeking an entry-level Case Aide for La Jornada to provide administrative support to program staff and assist with ORR case management duties.

The role requires a High School diploma (4-year degree preferred) and bilingual English/Spanish abilities. The position involves a flexible schedule, documentation duties, and travel as needed within the program scope.

Qualifications

• High School Diploma; 4-year degree preferred.
• Understand ORR Policies and Procedures.
• Bilingual (English/Spanish); fluency required.
• Minimum auto insurance of $100,000/300,000; valid license; reliable vehicle.
• 21+ years old with good driving record.

Responsibilities

• Perform work consistent with NYAP’s mission, values, and philosophies.
• Support ORR’s 7 Day Case Management policy requirements with the program team.
• Maintain records data per ORR’s/NYAP’s records management policies.
• Complete records requests from ORR.
• Complete VOR changes and support case management needs.
• Upload documentation to ORR’s UC Portal and NYAP’s Evolv system.
• Support unification and reunification efforts, including background checks and case management activities.
• Assist with intake and discharge packages.
• Coordinate travel for children and staff.
• Prioritize work and meet deadlines under pressure.
• Provide confidential, independent case aide support as needed.

Skills

Bilingual (English Spanish)

Customer service

Communication skills

Organizational skills

Technology literacy

Education

High School Diploma

4-year college degree preferred

Job description

Job Details

Level: Entry

Job Location: Madison, WI 53704

Education Level: High School

Salary Range: $40,000.00 - $42,000.00

Job Category: Nonprofit - Social Services

Working At NYAP

Why Work with Us?

NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.

33 Paid days off each year! (11 holidays + 22 days PTO)

Healthcare Benefits for you and your family.

Pet insurance that provides discounts and reimbursements.

Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)

Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education.

Exciting Benefits and Opportunities at NYAP!

The Case Aide for La Jornada provides administrative and document support to program staff. Case Aides are required to maintain a flexible, organized and efficient work schedule and are subject to work extended hours and weekends.

RESPONSIBILITIES

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Work alongside program case management team in supporting ORR’s 7 Day Case Management policy requirements.
• maintenance of records data per ORR’s/NYAP’s/NAR’s records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Ensure documentation is timely uploaded to ORR’s system of record to wit: UC Portal and NYAP’s Evolv system.
• Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors, including assisting with completion of searches, background checks, CA/N checks, and other various case management activities.
• Assist with maintenance of case files and completion of intake and discharge packages.
• Support the coordination of legal service providers (LSP) “Know Your Rights’ presentations and legal screenings.
• Provide ongoing case aide support to foster parent licensing, clinical and medical teams when needed;
• Assist Program with coordination of travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Ability to prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles.
• Demonstrated ability to service a diverse group of clients.
• Ability to work independently and exercise a high level of confidentiality.
• Proven experience and high level of comfortability operating technology and learning new software applications.
• Perform other additional responsibilities as required.

MINIMUM QUALIFICATIONS

• High School Diploma, 4-year degree preferred.
• Understand ORR Policies and Procedures.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.
• Bilingual (English Spanish). Fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
• 21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.

OTHER SKILLS

• A long-term view on people expressed through compassion and support.
• A passion to be involved in high-impact work that makes a difference.
• A drive for excellence and continual improvement.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Enthusiastic self-starter.
• Strong organizational and administrative skills.
• Works well independently and as a team member.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Who we are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.