Bilingual Carrier Services Associate

Total Quality Logistics; Cincinnati (OH); On-site; USD 52,349,000 - 63,370,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Health, dental and vision coverage

Tuition reimbursement

Great Place to Work award

Job summary

Total Quality Logistics in Cincinnati, Ohio, is seeking a Carrier Services Associate. You’ll be the first point of contact for inbound calls and emails, routing inquiries to the right teams and delivering proactive support.

This entry-level role emphasizes speed, accuracy, and reliability in a fast-paced environment. Join a company known for growth and comprehensive benefits, including health/dental/vision, 401(k) with match, tuition reimbursement, and more.

Qualifications

• Fluent in English and Spanish
• You have a passion for delivering excellent customer service
• You enjoy solving problems
• You maintain a calm, professional demeanor under pressure
• You communicate clearly and work well within a team
• You're organized, with a high attention to detail
• You have a strong work ethic with a history of reliability
• You're professionally driven, and career motivated
• You are comfortable working in a fast-paced office environment

Responsibilities

• Manage a high volume of inbound phone calls and emails
• Help resolve caller issues and questions with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Skills

Bilingual English/Spanish

Customer service mindset

Team player

Job description

About the role

As a Carrier Services Associate for TQL, you'll be a critical link between our customers, transportation partners, and internal teams. In this fast-paced, entry-level role, you'll be trained to excel as the first point of contact for general inbound phone calls and emails. We'll teach you how to assess each inquiry and situation and route the contact to the right TQL individual or department. Customer service is the foundation of TQL's success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL's commitment to being the industry leader in service excellence.

What's in it for you

• Compensation starting at $17.50 + $1.00 bilingual differential with opportunity for annual merit increases
• Outstanding career growth potential
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll do

• Manage a high volume of inbound phone calls and emails
• Help resolve caller issues and questions with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Who we're looking for

• Fluent in English and Spanish
• You have a passion for delivering excellent customer service
• You enjoy solving problems
• You maintain a calm, professional demeanor under pressure
• You communicate clearly and work well within a team
• You're organized, with a high attention to detail
• You have a strong work ethic with a history of reliability
• You're professionally driven, and career motivated
• You are comfortable working in a fast-paced office environment

Where you'll be

4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.