Bilingual Cargo & Auto Claims Assistant - Road Transport

Dsv Air & Sea SAU; Lancaster, Northern (TX, KY); Hybrid; USD 39,000 - 41,000; Full time

Job summary

DSV in Lancaster, USA, is seeking a Claims Assistant to support cargo and commercial motor vehicle accident claims. You will handle intake, documentation, tracking, and stakeholder communication to ensure accurate, timely resolutions.

The role requires strong organization, bilingual English and Spanish, and the ability to manage multiple priorities in a fast-paced transportation setting. Proficiency in Excel and MS Office is essential, with after-hours support and occasional remote work

Qualifications

• High School Diploma or equivalent.
• 2+ years in transportation claims, insurance, logistics, fleet operations, or related field.
• Bilingual in English and Spanish strongly preferred.
• Strong Microsoft Office skills, particularly Excel.

Responsibilities

• Assist with intake, setup, tracking, and administration of cargo and accident claims.
• Maintain complete, audit-ready claim files with required documentation.
• Coordinate with drivers, customers, carriers, insurance partners, repair facilities, attorneys, law enforcement, and internal teams.
• Support investigations involving cargo loss, damage, shortages, delays, vehicle accidents, property damage, bodily injury, and liability claims.
• Gather and review supporting documentation (BOLs, PODs, police reports, driver statements, photos, repair estimates, insurance records).
• Track claim activity, repair progress, milestones, and settlement status.

Skills

Bilingual English/Spanish

Excel

Microsoft Office

Education

High School Diploma or equivalent

Associate's Degree

Tools

Claims management software

TMS

Job description

DSV in Lancaster, USA, is seeking a Claims Assistant to support cargo and commercial motor vehicle accident claims. You will handle intake, documentation, tracking, and stakeholder communication to ensure accurate, timely resolutions.

The role requires strong organization, bilingual English and Spanish, and the ability to manage multiple priorities in a fast-paced transportation setting. Proficiency in Excel and MS Office is essential, with after-hours support and occasional remote work