Bilingual Claims Assistant - Cargo & Auto (Remote)

DSV Road GmbH; Lancaster (TX); On-site; USD 39,000 - 40,000; Full time

Job summary

DSV - Global Transport and Logistics in Lancaster, TX, is seeking a Claims Assistant to support the administration and resolution of cargo and motor vehicle accident claims. You will handle intake, documentation, investigation support, file management, reporting, and stakeholder communication to ensure claims are processed accurately and in line with company policies and insurance requirements.

The ideal candidate is highly organized, detail-oriented, bilingual in English and Spanish, and able

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of experience in transportation claims, insurance, logistics, fleet operations, or a related field.
• Bilingual in English and Spanish strongly preferred (read, write, and speak).
• Strong Microsoft Office skills, particularly Excel.

Responsibilities

• Assist with the intake, setup, tracking, and administration of cargo and accident claims.
• Maintain complete and audit-ready claim files, ensuring all required documentation is collected and organized.
• Coordinate with drivers, customers, carriers, insurance partners, repair facilities, attorneys, law enforcement, and internal teams.
• Support investigations involving cargo loss, damage, shortages, delays, vehicle accidents, property damage, bodily injury, and liability claims.
• Gather and review supporting documentation, including BOLs, PODs, police reports, driver statements, photos, repair estimates, and insurance records.
• Track claim activity, repair progress, claim milestones, and settlement status.
• Maintain claim logs, databases, and reports; analyze trends and support operational and safety improvements.
• Provide claim status updates and ensure timely follow-up on outstanding items.
• Translate verbal and written communications between English- and Spanish-speaking stakeholders as needed.
• Ensure compliance with company procedures, insurance requirements, confidentiality standards, and reporting guidelines.
• Support after-hours accident response and special projects as required.

Skills

Bilingual EN-ES

Excel

Microsoft Office

Education

High School Diploma or equivalent

Associate's Degree

Tools

Microsoft Office

Excel

Job description

DSV - Global Transport and Logistics in Lancaster, TX, is seeking a Claims Assistant to support the administration and resolution of cargo and motor vehicle accident claims. You will handle intake, documentation, investigation support, file management, reporting, and stakeholder communication to ensure claims are processed accurately and in line with company policies and insurance requirements.

The ideal candidate is highly organized, detail-oriented, bilingual in English and Spanish, and able