Cargo & Road Transport Claims Specialist

DSV Air & Sea Inc.; Lancaster (TX); On-site; USD 39,000 - 40,000; Full time

Job summary

DSV - Global Transport and Logistics is seeking a Claims Assistant to support cargo and commercial motor vehicle accident claims in a road transport setting in the USA. You will handle claim intake, documentation, investigation support, file management, and timely communication with drivers, customers, carriers, and insurers.

The ideal candidate is highly organized, detail-oriented, bilingual in English and Spanish, and able to manage multiple priorities in a fast-paced environment; advanced

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of experience in transportation claims, insurance, logistics, fleet operations, or a related field.
• Bilingual in English and Spanish strongly preferred (read, write, and speak).
• Strong Microsoft Excel skills.

Responsibilities

• Assist with the intake, setup, tracking, and administration of cargo and accident claims.
• Maintain complete and audit-ready claim files, ensuring all required documentation is collected and organized.
• Coordinate with drivers, customers, carriers, insurance partners, repair facilities, attorneys, and internal teams.
• Support investigations involving cargo loss, damage, shortages, delays, vehicle accidents, property damage, bodily injury, and liability claims.
• Track claim activity, repair progress, claim milestones, and settlement status.
• Translate verbal and written communications between English- and Spanish-speaking stakeholders as needed.
• Ensure compliance with company procedures, insurance requirements, confidentiality standards, and reporting guidelines.

Skills

Strong communication

Bilingual English/Spanish

Organizational skills

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Job description

DSV - Global Transport and Logistics is seeking a Claims Assistant to support cargo and commercial motor vehicle accident claims in a road transport setting in the USA. You will handle claim intake, documentation, investigation support, file management, and timely communication with drivers, customers, carriers, and insurers.

The ideal candidate is highly organized, detail-oriented, bilingual in English and Spanish, and able to manage multiple priorities in a fast-paced environment; advanced