Bilingual Care Navigator for Senior Wellness

Archwell-Health-; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

ArchWell Health, a senior-focused primary care provider in Tucson, AZ, is seeking a Care Navigator, bilingual, to welcome members and their families and guide them through the care journey. You will work at our centers, ensuring a positive, seamless check-in and coordinating multi-disciplinary referrals with empathy and professionalism.

Qualifications include bilingual proficiency, an associates degree (or equivalent), and at least one year in a clinical setting; EMR experience is a plus.

Qualifications

• Associates degree preferred, or equivalent experience.
• Must be bilingual and able to pass a formal proficiency exam.
• Minimum of one year of work experience in a clinical setting, or similar.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process.
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Senior care passion

Diversity & teamwork

Medical terminology

EMR knowledge

Organization

Written & verbal

MS Office

Education

Associates degree preferred

Tools

EMR systems

Job description

ArchWell Health, a senior-focused primary care provider in Tucson, AZ, is seeking a Care Navigator, bilingual, to welcome members and their families and guide them through the care journey. You will work at our centers, ensuring a positive, seamless check-in and coordinating multi-disciplinary referrals with empathy and professionalism.

Qualifications include bilingual proficiency, an associates degree (or equivalent), and at least one year in a clinical setting; EMR experience is a plus.