Bilingual Care Manager Extender – Hybrid

Tech9; Durham (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD/LTD

Life Insurance

PTO 80 hours

Paid Holidays

Employee Discount Program

Job summary

Epiphany Family Services, LLC seeks a Bilingual Care Manager Extender to support Tailored Care Management for Behavioral Health plans in the Raleigh/Durham area. The role blends in-office, field, and remote work with a multidisciplinary team to address whole-person care across physical health, behavioral health, and LTSS needs.

The Care Manager Extender will extend the capacity of care managers, assist in complex cases, and help meet member needs while maintaining strong collaboration with

Qualifications

• At least 18 years old with a high school diploma or equivalent.
• Tailored Care Management training is required.
• Supervised by a TCM Care Manager meeting specific eligibility criteria.
• Eligible candidates include Certified Peer Support Specialists, CHWs, or Community Navigators.

Responsibilities

• Share personal story to support the member.
• Outreach, engagement, and follow-up with members.
• Coordinate services/appointments and transportation as needed.
• Engage in health promotion activities per program guidance.
• Share member information with the care team.
• Provide and track referrals to community resources.
• Participate in case conferences.
• Support assess/address unmet health-related needs.
• Communicate with the care manager to optimize outreach.
• Perform other duties as assigned.

Skills

Person-Centered Thinking

Assessment planning

LOC processes

Medicaid basics

MHSUD waivers

Motivational Interviewing

Interpersonal communication

Discretion & diplomacy

Organizational skills

Decision making

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Epiphany Family Services, LLC seeks a Bilingual Care Manager Extender to support Tailored Care Management for Behavioral Health plans in the Raleigh/Durham area. The role blends in-office, field, and remote work with a multidisciplinary team to address whole-person care across physical health, behavioral health, and LTSS needs.

The Care Manager Extender will extend the capacity of care managers, assist in complex cases, and help meet member needs while maintaining strong collaboration with