Bilingual Care Manager Extender - Raleigh/Durham

Tech9; Durham (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD/LTD

Life Insurance

PTO 80 hours

Paid Holidays

Employee Discount Program

Job summary

Epiphany Family Services, LLC seeks a Bilingual Care Manager Extender to support Tailored Care Management for Behavioral Health plans in the Raleigh/Durham area. The role blends in-office, field, and remote work with a multidisciplinary team to address whole-person care across physical health, behavioral health, and LTSS needs.

The Care Manager Extender will extend the capacity of care managers, assist in complex cases, and help meet member needs while maintaining strong collaboration with

Qualifications

• At least 18 years old with a high school diploma or equivalent.
• Tailored Care Management training is required.
• Supervised by a TCM Care Manager meeting specific eligibility criteria.
• Eligible candidates include Certified Peer Support Specialists, CHWs, or Community Navigators.

Responsibilities

• Share personal story to support the member.
• Outreach, engagement, and follow-up with members.
• Coordinate services/appointments and transportation as needed.
• Engage in health promotion activities per program guidance.
• Share member information with the care team.
• Provide and track referrals to community resources.
• Participate in case conferences.
• Support assess/address unmet health-related needs.
• Communicate with the care manager to optimize outreach.
• Perform other duties as assigned.

Skills

Person-Centered Thinking

Assessment planning

LOC processes

Medicaid basics

MHSUD waivers

Motivational Interviewing

Interpersonal communication

Discretion & diplomacy

Organizational skills

Decision making

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

TCM Care Manager Extender

Department:
Tailored Care Management

Location:
Hybrid (In-Office, Field, and Remote)

Service Area:
Raleigh/Durham

Schedule:
Monday – Friday | 8:30 AM – 5:00 PM

Epiphany Family Services, LLC seeks to hire a Bilingual Care Manager Extender to work in our Care Management program. Through Tailored Care Management, Behavioral Health Tailored Plan beneficiaries will have a designated care manager extender supported by a multidisciplinary care team to provide whole-person care management that addresses all their needs, spanning physical health, behavioral health, pharmacy, long-term services and supports (LTSS), and unmet health related resource needs. The Care Manager Extender will assist in meeting the needs of the member, create additional workforce capacity, and allow care managers and supervisors to focus on key tasks for assigned members as well as permit them additional time for members with intensive or complex needs.

Responsibilities

• Share personal story to assist/support the member.
• Performing general outreach, engagement, and follow-up with members.
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation).
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
• Sharing information with the care manager and other members of the care team on the member’s circumstances.
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
• Participating in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.
• Regular communication and coordinate efforts with Care Manager and Care Manager Supervisor to decrease duplicative and inappropriate outreach to assigned members.
• Other duties as assigned.

Qualifications

• Is at least 18 years of age.
• Has a high school diploma or equivalent.
• Is trained in Tailored Care Management (as described later in this document).
• Is supervised by a TCM Care Manager and meets one of the below requirements:
  1. Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist
  2. Has one year of paid experience performing the types of functions described in the “Extender Functions” section below.
• Individuals who will be able to meet these qualifications, including, but not limited to the following:
  1. Certified Peer Support Specialists; or
  2. Community health workers (CHW), defined as individuals who have completed the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT); or
  3. Individuals who served as Community Navigators prior to the implementation of Tailored Plans

Knowledge, Skills, and Abilities:

• Person-Centered Thinking/planning
• Knowledge of using assessments to develop plans of care.
• Knowledge of LOC processes
• Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
• Familiarity with or intent to learn the use of Motivational Interviewing techniques.
• Strong interpersonal and written/verbal communication skills.
• Conflict management and resolution skills
• Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
• High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
• Ability to make prompt, independent decisions based upon relevant facts.
• Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines.

Work Environment

Hybrid work model (in-office, remote, and field-based services)
Travel within assigned service areas required
Flexible hours may be needed to meet client needs

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term Disability (STD) & Long-Term Disability (LTD)
• Group Life Insurance
• 80 Hours of PTO (Vacation, Sick, and Personal Time)
• Paid Holidays
• Employee Discount Program (Tickets at Work)

About Epiphany Family Services

Epiphany Family Services is committed to providing an integrated system of care to individuals from diverse backgrounds. We empower those experiencing mental health and substance use challenges with the tools needed to achieve and sustain recovery.

EEOC Statement

Epiphany Family Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.