Care Navigator & Peer Support Extender

Tech9; Gastonia (NC); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD/LTD

PTO 80 hours

Paid Holidays

Employee Discount

Job summary

Epiphany Family Services is seeking a Care Manager Extender to assist the Tailored Care Management team in Gaston County. The role focuses on outreach, enrollment, and coordination of services for members in a hybrid in-office, field, and remote setting.

You will engage with members, coordinate appointments, and support the care manager by sharing insights and assisting with resource referrals and follow-ups. A peer support background and NC CHW training are preferred.

Qualifications

• Must be 18 years of age or older.
• HS diploma or equivalent required.
• Certified Peer Support Specialist or equivalent CHW background required.

Responsibilities

• Perform outreach, engagement, and follow-up with members.
• Coordinate services/appointments and reminders, arrange transportation.
• Conduct introductory engagement calls to enroll members in TCM services.
• Share information with care team about member circumstances.
• Provide and track referrals and assist in accessing community resources.
• Support the care manager in assessing unmet health-related needs and follow up on urgent TCM needs.

Skills

Person-Centered Thinking

LOC processes

Medicaid basics

MHSUD benefits

Motivational Interviewing

Interpersonal communication

Microsoft Office

Education

High school diploma or equivalent

Certified Peer Support Specialist

NC CHW SCCT training

Tools

Microsoft Office

Job description

Epiphany Family Services is seeking a Care Manager Extender to assist the Tailored Care Management team in Gaston County. The role focuses on outreach, enrollment, and coordination of services for members in a hybrid in-office, field, and remote setting.

You will engage with members, coordinate appointments, and support the care manager by sharing insights and assisting with resource referrals and follow-ups. A peer support background and NC CHW training are preferred.