Bilingual Care Coordination Specialist

CareSource Management Services LLC; Massachusetts; Hybrid; USD 41,000 - 66,000; Full time

Job summary

CareSource in Massachusetts is seeking an instED Clinical Support Specialist to facilitate post-visit care and connect patients with follow-up services. You will handle lab questions, respond to test results and coordinate referrals with care teams.

Responsibilities include managing the Clinical Support inbox, assisting with intakes, processing records requests, and ensuring timely communication with PCPs. AMedical Assistant training and healthcare experience are preferred, with bilingual

Qualifications

• High School diploma or GED; Medical Assistant training required.
• Two years’ healthcare experience in a clinical setting.
• Completion of a Medical Assistant, Community Health Worker, or similar program.
• Certified Medical Assistant preferred.

Responsibilities

• Field lab-related questions and respond to patient calls.
• Monitor and manage Clinical Support emails and escalate to nursing.
• Coordinate follow-up care with PCPs and external teams.
• Process referrals and medical records requests in a timely manner.
• Document patient outreach and participate in process improvements.

Skills

Microsoft Office Suite

Bilingual Spanish

Data analysis and reporting

Customer service

Medical terminology

Education

High School or GED

Medical Assistant training

Bachelor's degree preferred

Healthcare experience (2 years)

Tools

EMR system

ADT data review

Job description

CareSource in Massachusetts is seeking an instED Clinical Support Specialist to facilitate post-visit care and connect patients with follow-up services. You will handle lab questions, respond to test results and coordinate referrals with care teams.

Responsibilities include managing the Clinical Support inbox, assisting with intakes, processing records requests, and ensuring timely communication with PCPs. AMedical Assistant training and healthcare experience are preferred, with bilingual