Clinical Support & Care Coordination Specialist

CareSource Management Services; Massachusetts; Hybrid; USD 41,000 - 66,000; Full time

Job summary

CareSource in Massachusetts seeks an instED Clinical Support Specialist to facilitate post-visit care and connect patients to follow-up services. The role supports the clinical team, handles lab inquiries, and coordinates referrals and outreach with PCPs and community resources.

Responsibilities include managing patient communications, validating records, and ensuring timely follow-up. A Medical Assistant or related training is required, with at least two years in a healthcare setting.

Qualifications

• High School or GED required.
• Bachelor's degree preferred.
• Completion of Medical Assistant or similar training program required.
• Two years in a health care setting as Medical Assistant, Community Health Worker, or similar position required.

Responsibilities

• Field lab-related questions from lab vendors, patients, and providers.
• Respond to patient calls regarding test results, prescriptions, and other non-urgent clinical matters.
• Monitor and respond to Clinical Support email inbox and elevate to nursing team as indicated.
• Cross-train as Mobile Health Coordinator to conduct intakes and process referrals.
• Review, validate and process medical records requests from patients promptly.

Skills

Bilingual Spanish

Motivational interviewing

Medical terminology

EMR proficiency

Confidentiality

Customer service

Communication skills

Education

High School diploma

Medical Assistant training

Bachelor's degree preferred

Tools

Outlook

Word

Excel

Teams

Job description

CareSource in Massachusetts seeks an instED Clinical Support Specialist to facilitate post-visit care and connect patients to follow-up services. The role supports the clinical team, handles lab inquiries, and coordinates referrals and outreach with PCPs and community resources.

Responsibilities include managing patient communications, validating records, and ensuring timely follow-up. A Medical Assistant or related training is required, with at least two years in a healthcare setting.