Clinical Care Coordination Specialist

CareSource Nevada Co.; Boston (MA); Remote; USD 41,000 - 66,000; Full time

Benefits offered by this job

Performance bonus

Comprehensive rewards package

Job summary

CareSource is seeking an instED Clinical Support Specialist to facilitate post-visit care and connect patients with follow-up resources. The role supports patients on the day of the visit and coordinates clinical and non-clinical follow-up through diverse teams.

The position requires Medical Assistant or similar training, 2 years in healthcare, and strong communication skills; Spanish bilingual abilities are preferred. Office-based role with a comprehensive rewards package and performance bonus.

Qualifications

• High School or GED required.
• Bachelor's degree preferred.
• Completion of a Medical Assistant, Community Health Worker, or similar training program required.
• Two (2) years of working in a health care setting as a Medical Assistant, Community Health Worker, or similar position required.
• Experience reviewing and responding to ADT data from health plans preferred.

Responsibilities

• Field lab-related questions from several different lab vendors, patients, and providers.
• Respond to patient calls regarding test results, prescriptions, and other non-urgent clinical matters.
• Monitor and respond to Clinical Support email inbox and upscale to nursing team, as indicated.
• Cross-train as a Mobile Health Coordinator to conduct intakes and process requests for referrals.
• Review, validate and process medical records requests from patients in a timely manner.
• Ensure instED visit notes are consistently sent to patients’ PCP and other pertinent care providers and connect PCPs to clinicians when necessary.
• Conduct follow-up phone calls to patients after an instED visit, as directed by the nurses and providers.
• Manage the administrative aspects of the Athena clinical inbox.
• Follow-up on safety concerns reported by mobile health provider workforce.
• Maintains knowledge of community resources in MA.
• Initiate and facilitate patient referrals to various community organizations and primary care providers in their health plans’ networks.
• Provide ongoing daily administrative support to the Clinical Resource Center nurses as directed.
• Coordinate follow-up care with external care teams, as directed by the Virtual Medical Control providers.
• Transfer/escalate issues to licensed independent practitioners as appropriate.
• Document and report on successful and unsuccessful patient outreach.
• Participate in quality and process improvement initiatives.
• Perform any other job related duties as requested.

Skills

Patient communication

Bilingual Spanish

Motivational interviewing

Data analysis

Confidentiality

Customer service

Microsoft Office

Education

High School or GED

Bachelor's degree preferred

Medical Assistant or similar training

Two years healthcare experience

ADT data experience preferred

Tools

Microsoft Office Suite (Outlook, Word, Excel, Teams)

Job description

CareSource is seeking an instED Clinical Support Specialist to facilitate post-visit care and connect patients with follow-up resources. The role supports patients on the day of the visit and coordinates clinical and non-clinical follow-up through diverse teams.

The position requires Medical Assistant or similar training, 2 years in healthcare, and strong communication skills; Spanish bilingual abilities are preferred. Office-based role with a comprehensive rewards package and performance bonus.