Bilingual Camp Services & On-Campus Liaison

IMG Academy; Bradenton (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with Employer Match

Flexible Spending Account

Health Savings Account

Gym Discount

Wellbeing Program

Pet Insurance

Job summary

IMG Academy is seeking a Customer Support Specialist to coordinate logistics for student-athletes’ on-campus experiences and support onboarding and arrival processes. The role emphasizes delivering a best-in-class experience for families and athletes.

The position requires strong communication, CRM proficiency, and the ability to identify add-ons like transportation and gear packages, while maintaining close collaboration with staff and Camp Directors.

Qualifications

• Sports Marketing, Sports Management, Hospitality or related business degree
• Provides a world-class customer experience to IMG Academy camper’s and their family
• General knowledge of sports
• Experience with high-volume calling
• Experience with MS Office, Outlook, or CRM System
• Desire to work collaboratively with colleagues
• Excellent written and verbal communication skills
• Attention to detail
• Bilingual (Spanish, Japanese, Chinese)

Responsibilities

• Effectively communicating with clients about requirements and expectations for their training experience
• Identify and sell add-on products such as transportation, gear packages, off-campus trips etc. as well as upgrading their current training program
• Determine customer needs and expectations while making expert recommendations to maximize the customer’s experience
• Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups and record of pertinent notes for each customer
• Demonstrate product knowledge in all areas of the camp program, sports, & IMG campus
• Manage new camp enrollees, current campers, post-camp concerns/questions
• Act as a liaison and point of contact between staff and campers specifically when they have concerns about the overall training experience before, during, and after time on campus
• Maintain close relationship with Camp Directors to generate beneficial outcomes for both the camper and IMG Academy
• Identify new opportunities for business development designed to increase camp program enrollment
• Provide coverage, manage, and assist with the clearance of registration forms for camp and boarding school
• Assist with overflow of needs from other departments especially during peak seasons on campus
• Manage time effectively, meeting personal, and company goals and working effectively with other members of the advisor team
• Provide support for Camp Advisors including adding products, completing email request, providing solutions to concerns
• Manage the general Camp Service email and phone line to fulfill customer request
• Manage the clearance of registrations forms for camp and boarding school.
• Provide coverage during check-ins to answer questions and assist with sales needs
• Adhere to all company policies, procedures, and business ethic codes
• Other duties as assigned

Skills

Excellent communication

High-volume calling

Collaborative work

Attention to detail

Bilingual languages

Education

Sports Marketing, Sports Management or Hospitality degree

Tools

MS Office

Outlook

CRM System

Job description

IMG Academy is seeking a Customer Support Specialist to coordinate logistics for student-athletes’ on-campus experiences and support onboarding and arrival processes. The role emphasizes delivering a best-in-class experience for families and athletes.

The position requires strong communication, CRM proficiency, and the ability to identify add-ons like transportation and gear packages, while maintaining close collaboration with staff and Camp Directors.