Customer Experience Coordinator, Call Center Welcome Desk

Lone Star College; Houston (TX); On-site; USD 48,000 - 55,000; Full time

Job summary

Lone Star College-CyFair is seeking a Coordinator III for Call Center and Welcome Center Desk to oversee daily operations, staff development, and ensure a welcoming experience for students and visitors. The role emphasizes data-driven oversight, process improvement, and collaboration across campus partners.

The position requires a Bachelor's degree with at least 1 year of related work experience and offers a competitive salary within the state hiring range.

Qualifications

• Bachelor's Degree and at least 1 year of related work experience, or an equivalent combination of experience and education.
• Preferred qualifications: experience working in admissions, advising, or student records for a higher education institution.

Responsibilities

• Oversees daily operations of the Call Center and Welcome Center Desk; acts as SME and liaison for internal/external stakeholders.
• Coordinates and supports operations to create a welcoming environment and positive experience for students, families, and campus guests.
• Performs research; develops and maintains spreadsheets, databases, and reports; presents findings to stakeholders.

Skills

Attention to detail

Office software proficiency

Report analysis

Organization skills

Multi-tasking

Customer service

Education

Bachelor's Degree

Job description

Lone Star College-CyFair is seeking a Coordinator III for Call Center and Welcome Center Desk to oversee daily operations, staff development, and ensure a welcoming experience for students and visitors. The role emphasizes data-driven oversight, process improvement, and collaboration across campus partners.

The position requires a Bachelor's degree with at least 1 year of related work experience and offers a competitive salary within the state hiring range.