Simulation Developer/Instructional Designer (Bilingual Preferred)

DSI; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, &

Life insurance

Job summary

DSI Systems Inc. is seeking a Simulation Developer/Instructional Designer to create immersive simulations mirroring live customer calls and tech troubleshooting. This remote role supports a National Retail division, with a focus on improving handle time, CSAT, and first call resolution.

You’ll design real-world training, collaborate with SMEs and training teams, and roll out LMS-enabled programs while traveling up to 50% as needed. The position values creativity, speed, and clarity.

Qualifications

• 2+ years in instructional design or call center training.
• Spanish/English bilingual is a strong plus.
• Strong skills in simulation tools (Articulate, Captivate, etc.).
• Comfortable working with LMS platforms (SCORM/xAPI experience is a plus).
• Strong communicator who can break down complex processes.
• Able to travel 30-50% and work independently.

Responsibilities

• Design simulations using tools like Articulate Storyline and Rise.
• Build training that matches real call flows, tools, and customer issues.
• Work with stakeholders to fix gaps and improve performance.
• Use feedback and data to refine your content.
• Help roll out new training in our Learning Management System (LMS) and support users when needed.

Skills

Bilingual (Spanish/English)

Strong communicator

Tools

Articulate Storyline

Rise

Captivate

Job description

Simulation Developer/Instructional Designer (Bilingual Preferred)

Remote

National Retail

Full time

801

United States

At DSI Systems Inc., we believe training should feel as real as the job itself. Instead of slide decks, we design immersive simulations that mirror live customer calls, tech troubleshooting, and high-stakes conversations. The goal: create learning experiences that stick- because they’re hands-on, practical, and performance-driven.

We’re seeking a creative Simulation Developer/Instructional Designer who can turn complex processes into real-world scenarios that build confidence and improve results. You’ll collaborate with training teams, operations, and subject matter experts to design engaging simulations that directly impact key metrics like handle time, customer satisfaction, and first call resolution---while keeping learning fun, challenging, and effective.

This Role Is for You If

• You like to design training that feels more like flight school than PowerPoint
• You get a rush when agents perform better because of what you built
• You like solving problems, testing ideas, and making things better
• You want to work with a team that values creativity, speed, and clarity

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions - all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units - empowering our sales partners to uncover new opportunities and maximize their potential.

What You’ll Do

• Design simulations using tools like Articulate Storyline and Rise
• Build training that matches real call flows, tools, and customer issues
• Work with stakeholders to fix gaps and improve performance
• Use feedback and data to refine your content
• Help roll out new training in our Learning Management System (LMS) and support users when needed

What We’re Looking For

• 2+ years in instructional design or call center training
• Spanish/English bilingual is a strong plus
• Strong skills in simulation tools (Articulate, Captivate, etc.)
• Comfortable working with LMS platforms (SCORM/xAPI experience is a plus)
• Strong communicator who can break down complex processes
• Able to travel 30-50% and work independently

Benefits

• Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!