Bilingual Call Center Specialist - Reservations & Support

Flying Seekers; El Segundo (CA); On-site; USD 42,000 - 54,000; Full time

Job description

Description

As a Call Center Representative, you will be responsible for answering incoming calls and responding to inquiries. You will also handle making and rescheduling reservations for passengers and address customer complaints. Additionally, you will be expected to perform other work-related tasks as assigned.

Benefits and Offers

You will enjoy a competitive salary and bonus, along with 100% company-paid medical insurance. Other benefits include 401k options, travel perks, paid vacation, paid holidays, and sick leaves. Additionally, there are opportunities for career advancement.

Requirements

To succeed in this role, applicants must have a high school degree or above, with good communication skills in both English and Chinese. Strong communication and customer service skills are essential, as well as proficiency in Microsoft Office applications (Word, PowerPoint, and Excel). Applicants should be able to work under pressure, with full-time working hours including weekends, holidays, and morning and evening shifts. Part-time working hours can be negotiated. Additionally, applicants must be authorized to work in the U.S. without future sponsorship.