Air China Call Center Representative (El Segundo)

Flying Seekers; El Segundo (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus

Health insurance

401k

Travel perks

Paid vacation

Paid holidays

Sick leave

Career growth

Job summary

Flying Seekers is seeking a Call Center Representative in California to handle incoming calls, respond to passenger inquiries, and manage reservations. You will also address customer complaints and perform related tasks as needed.

The role requires a high school diploma or higher, strong English and Chinese communication, and proficiency with MS Office. Full-time availability, including weekends, is expected; part-time negotiations may be possible.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel).
• Able to work under pressure with full-time hours including weekends and holidays.

Responsibilities

• Answer incoming calls and respond to inquiries.
• Make and reschedule reservations for passengers.
• Address customer complaints and resolve issues.
• Perform additional work-related tasks as assigned.

Skills

English

Chinese

Customer service

Communication

MS Office

Education

High School Diploma or higher

Tools

Microsoft Office

Job description

Description

As a Call Center Representative, you will be responsible for answering incoming calls and responding to inquiries. You will also handle making and rescheduling reservations for passengers and address customer complaints. Additionally, you will be expected to perform other work-related tasks as assigned.

Benefits and Offers

You will enjoy a competitive salary and bonus, along with 100% company-paid medical insurance. Other benefits include 401k options, travel perks, paid vacation, paid holidays, and sick leaves. Additionally, there are opportunities for career advancement.

Requirements

To succeed in this role, applicants must have a high school degree or above, with good communication skills in both English and Chinese. Strong communication and customer service skills are essential, as well as proficiency in Microsoft Office applications (Word, PowerPoint, and Excel). Applicants should be able to work under pressure, with full-time working hours including weekends, holidays, and morning and evening shifts. Part-time working hours can be negotiated. Additionally, applicants must be authorized to work in the U.S. without future sponsorship.