Bilingual Call Center Specialist - In-Office

Paper Alternative Solutions, Inc; Latham (NY); In loco; USD 23.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid sick leave

Descrizione del lavoro

Paper Alternative Solutions Inc. is seeking a Call Center Representative to handle incoming calls, resolve customer questions, and provide courteous support in a fast-paced office setting in New York.

The role emphasizes clear communication, problem-solving, and maintaining high service levels. The position requires bilingual Spanish/English skills, a minimum of six months' public-facing experience, and strong data-entry abilities.

Competenze

• 6 months or more experience dealing with the public.
• Excellent communication skills to understand and respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows operating system.

Mansioni

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems

Conoscenze

Public interaction

Communication skills

Analytical skills

Typing/PC skills

Interpersonal skills

Descrizione del lavoro

Paper Alternative Solutions Inc. is seeking a Call Center Representative to handle incoming calls, resolve customer questions, and provide courteous support in a fast-paced office setting in New York.

The role emphasizes clear communication, problem-solving, and maintaining high service levels. The position requires bilingual Spanish/English skills, a minimum of six months' public-facing experience, and strong data-entry abilities.