Customer Service Representative

Paper Alternative Solutions, Inc; Latham (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Paid sick leave

Job summary

Paper Alternative Solutions Inc. is seeking a Call Center Representative to handle incoming calls, resolve customer questions, and provide courteous support in a fast-paced office setting in New York.

The role emphasizes clear communication, problem-solving, and maintaining high service levels. The position requires bilingual Spanish/English skills, a minimum of six months' public-facing experience, and strong data-entry abilities.

Qualifications

• 6 months or more experience dealing with the public.
• Excellent communication skills to understand and respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows operating system.

Responsibilities

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems

Skills

Public interaction

Communication skills

Analytical skills

Typing/PC skills

Interpersonal skills

Job description

Description

Customer Service Representative

This is an in-office position.

¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente.

Rate of Pay:

$16.50-$17.00 per hour to start

$17.00-$17.50 per hour after 30 days

Work Schedules:

• Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program)
• Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off )
• Occasional overtime may be required, including working optional Saturday for training purposes.

Job Summary:

As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.

Company Description:

Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Requirements

Duties:

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems

Skills:

• 6 months or more experience dealing with the public.
• Excellent communication skills to understand and effectively respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows operating system
• Interpersonal skill to respond in a concise and courteous manner.

Work Schedules:

• Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program)
• Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off )
• Occasional overtime may be required, including working optional Saturday for training purposes.

Operation Schedule:

Operations run from 8am until 7pm Monday Through Friday. Notethat if at 7pm if there are calls in queue employees must stay until the queue is atzero.

Benefits:

• Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law

Join Paper Alternative Solutions Inc. and be part of a team that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.

Work Location: In person