Bilingual Call Center Pro - Government Benefits Advocate

Florida; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Florida Department of Children and Families seeks a CALL CENTER SERVICES REPRESENTATIVE I to provide eligibility support in a call center, 40 hours/week, 8am-5pm EST, Monday through Friday, in the Orlando office. The role requires strong computer and typing skills and the ability to learn government assistance policies.

Preference for bilingual in Spanish/English or Creole/English; candidates must have at least two years in customer service and complete a mandatory paid training program.

Qualifications

• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Must have the ability to attend an 8 - 12-week mandatory paid training course.
• Preference for bilingual in Spanish/English or Creole/English.

Responsibilities

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames.
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs.
• Assists customers with referrals to other agencies and community resources.

Skills

Customer service

Typing

Computer skills

Bilingual (Spanish/English)

Job description

Florida Department of Children and Families seeks a CALL CENTER SERVICES REPRESENTATIVE I to provide eligibility support in a call center, 40 hours/week, 8am-5pm EST, Monday through Friday, in the Orlando office. The role requires strong computer and typing skills and the ability to learn government assistance policies.

Preference for bilingual in Spanish/English or Creole/English; candidates must have at least two years in customer service and complete a mandatory paid training program.