Government Operations Consultant II - 60040281

Other; Tallahassee (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

The Florida Department of Children and Families seeks a Government Operations Consultant II for the Enterprise Support Office Triage Team at headquarters in Tallahassee. This role handles escalated customer issues from the public, providing phone and email support with empathy and urgency while resolving complaints, routing cases appropriately, and collaborating with internal teams.

The position requires strong customer service skills, multitasking ability, and knowledge of health and human

Qualifications

• At least 2 years of experience in social services.
• At least 2 years of customer service experience.
• Knowledge of DCF Inquiries database (preferred).
• Bilingual in English and Spanish or Creole (preferred).
• Prior call center experience (preferred).

Responsibilities

• Handle escalated customer issues from the public via phone and email.
• Resolve complaints, route cases appropriately, and collaborate with internal teams.
• Provide empathetic and urgent support while leveraging knowledge of health and human services systems.

Skills

Customer service

Social services

Call center experience

Bilingual English/Spanish or Creole

Knowledge of DCF Inquiries database

Job description

The Florida Department of Children and Families seeks a Government Operations Consultant II for the Enterprise Support Office Triage Team at headquarters in Tallahassee. This role handles escalated customer issues from the public, providing phone and email support with empathy and urgency while resolving complaints, routing cases appropriately, and collaborating with internal teams. The position requires strong customer service skills, multitasking ability, and knowledge of health and human services systems.

Key qualifications:

• Current employment with the Department of Children and Families
• At least 2 years of experience in social services
• At least 2 years of customer service experience
• Knowledge of DCF Inquiries database (preferred)
• Bilingual in English and Spanish or Creole (preferred)
• Prior call center experience (preferred)