Bilingual Call Center Specialist — Customer Support

Innova Solutions Inc; New York (NY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental/vision insurance

401(k)

Job summary

Innova Solutions is seeking a Call Center Representative for a contract assignment in Bronx, NY. The role handles incoming and outgoing calls, resolves inquiries and issues, and provides technical support to customers. Strong typing and basic computer skills are required.

The position is open to candidates on a W-2 basis, with a referral program and competitive hourly pay. The successful candidate will have at least two years in a call center environment, bilingual fluency, and solid

Qualifications

• Two years of call center experience and bilingual proficiency.
• High School Diploma or GED required.
• 1 year of call center and payroll timekeeping experience.
• Strong verbal and written communication skills.
• Active listening to understand customer needs.
• Effective problem-solving to resolve issues.

Responsibilities

• Handle incoming and/or outgoing calls with customers.
• Answer questions, resolve complaints, and provide technical support to ensure satisfaction.
• Demonstrate extensive phone experience and computer literacy.

Skills

Bilingual

Call center

Payroll timekeeping

Communication

Active listening

Problem solving

Education

High School Diploma or GED

Tools

CRM/telephone systems

Job description

Innova Solutions is seeking a Call Center Representative for a contract assignment in Bronx, NY. The role handles incoming and outgoing calls, resolves inquiries and issues, and provides technical support to customers. Strong typing and basic computer skills are required.

The position is open to candidates on a W-2 basis, with a referral program and competitive hourly pay. The successful candidate will have at least two years in a call center environment, bilingual fluency, and solid