Bilingual Remote Call Center Associate II (Spanish/English)

URBAN HEALTH PLAN, INC.; New York (NY); Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Fully funded Health Insurance

Dental, Vision, and Prescription

401(k) Retirement Savings

Paid time off and holidays

Flexible Spending Accounts

Employee Assistance Program

Job summary

Urban Health Plan in New York is seeking a Call Center Associate II to join our Bronx-based team. The role handles high-volume calls, schedules appointments, and relays messages, with care to HIPAA/PHI guidelines.

Remote, with monthly on-site meetings in the Bronx, this full-time position offers comprehensive benefits and a stable schedule, including M-F hours and rotating Saturdays. The compensation is $19.50/hour based on a 40-hour week.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in a call center associate capacity and/or related telecommunications field.
• Bilingual Spanish/English required.

Responsibilities

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Engages in outbound calls, including Messages+ and callbacks.
• Provides specialized outreach to high risk and no-show patients.
• Provides supports to associates with basic system troubleshooting.
• Uses established call center expertise to support autonomy of handling difficult inquiries and situations.
• Exhibits "WE CARE" performance standards in accordance to Urban Health Plan's Operating Credo.

Job description

Urban Health Plan in New York is seeking a Call Center Associate II to join our Bronx-based team. The role handles high-volume calls, schedules appointments, and relays messages, with care to HIPAA/PHI guidelines.

Remote, with monthly on-site meetings in the Bronx, this full-time position offers comprehensive benefits and a stable schedule, including M-F hours and rotating Saturdays. The compensation is $19.50/hour based on a 40-hour week.