Bilingual Call Center Associate - Remote Healthcare Support

Urban-Health-Plan,-Inc; New York (NY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Fully funded Health Insurance

Dental, Vision, and Prescription

401(k) Retirement Savings

Comprehensive time off including paid/

Flex Spending Accounts

PSLF eligibility

Fitness Discounts and Perks

Job summary

Urban Health Plan in Bronx, NY is seeking a Call Center Associate I (Bilingual English/Spanish) to support our Bronx-based call center operations. This entry-level role includes training, with some monthly onsite needs in the Bronx for meetings and training, while allowing remote work with a suitable home office setup.

The position requires a high school diploma or GED, strong customer service, and computer proficiency.

Qualifications

• High School Diploma or GED required.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.
• Self-motivation and commitment to EXCELLENCE.

Responsibilities

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits WE CARE performance standards in accordance with Urban Health Plan's Operating Credo.

Skills

Bilingual Spanish/English

Customer service

Computer proficiency

Self-motivation and excellence

Education

High School Diploma or GED

Job description

Urban Health Plan in Bronx, NY is seeking a Call Center Associate I (Bilingual English/Spanish) to support our Bronx-based call center operations. This entry-level role includes training, with some monthly onsite needs in the Bronx for meetings and training, while allowing remote work with a suitable home office setup.

The position requires a high school diploma or GED, strong customer service, and computer proficiency.