Bilingual Call Center Specialist – Housing & Community Support

PROMESA R.H.C.F.; New York (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Acacia Network in Bronx, NY is seeking a Call Center Operator to handle high-volume inquiries and update electronic records in a 24/7 transitional housing setting.

The role requires a high school diploma, at least 1 year call center experience, strong communication, and computer literacy; Spanish-speaking candidates and familiarity with CARES/Foothold/NextGen are a plus; training provided.

Qualifications

• High School or GED required.
• At least 1 year of Call Center experience.
• Must be able to multi task and be computer literate.
• Knowledge of Electronic Records/CARES/Foothold/NextGen.
• Experience with customer service and heavy phone usage is a must.
• Empathic to multi-task in a fast paced office setting.
• Spanish speaking and medical experience is a plus.

Responsibilities

• Collect and manage information on unit status.
• Act as liaison between DHS and Acacia Network Housing.
• Intake DHS calls; Liaise with DHS, Shelter Directors and other personnel.
• Update CARES daily facility rosters.
• Maintain electronic systems (CARES/Foothold) and accuracy.
• Develop reports on status, progress, billing, and invoicing.
• Resolve problems by clarifying issues and explore alternative solutions
• Monitor the receipt & delivery of client notices
• Sort and facilitate deliver of client mail and packages
• Communicate verbally and in writing to answer inquiries and provide information
• Maintain a high level professionalism/customer service

Skills

Call center experience

Customer service

Multitasking

Communication skills

Spanish speaking

Education

High School Diploma or GED

Tools

CARES

Foothold

NextGen

Job description

Acacia Network in Bronx, NY is seeking a Call Center Operator to handle high-volume inquiries and update electronic records in a 24/7 transitional housing setting.

The role requires a high school diploma, at least 1 year call center experience, strong communication, and computer literacy; Spanish-speaking candidates and familiarity with CARES/Foothold/NextGen are a plus; training provided.