Bilingual Call Center (Spanish)

Gabriel Group; Irving (TX); On-site; USD 27,552 - 33,062; Full time

Job summary

Reliant Air Conditioning is seeking a Customer Experience Team member in Irving, TX. You will be on the front line, handling calls, scheduling HVAC services, and resolving customer issues with empathy and professionalism.

The role requires bilingual English/Spanish communication, a high school diploma, and the ability to navigate multiple systems while delivering a consistent customer experience. Growth opportunities exist within the team.

Qualifications

• Bilingual English/Spanish language proficiency required.
• Strong communication skills in both languages.
• Minimum 1 year of high-volume call center experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Detail-oriented and highly organized; customer-first mindset.

Responsibilities

• Handle high-volume inbound and outbound calls with professionalism and empathy.
• Schedule HVAC service, maintenance, and installation appointments efficiently.
• Resolve customer concerns from simple scheduling issues to escalated service complaints.
• Document interactions accurately across multiple software platforms.
• Coordinate with technicians and internal teams to ensure smooth service delivery.
• Maintain speed and accuracy in a fast-paced call center environment.
• Deliver a consistent, personalized customer experience.

Skills

Bilingual English/Spanish

Communication

Call center

Detail-oriented

Organized

Customer-focused

Structured environment

Flexible schedules

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

• Location 3250 Story Rd W,Irving, TX, 75038,United States
• Base Pay $20.00 / Year
• Employee Type Full-Time Non-Exempt
• Required Degree High school
• Manage Others No

Reliant Air Conditioning | Customer Experience Team

At Reliant Air Conditioning, customers are not transactions — they are long-term relationships. We don’t rely on gimmicks. We win by doing the right thing, being generous in how we serve, and making sure every customer interaction builds trust.If you are bilingual, thrive in a fast-paced environment, and know how to turn a frustrated caller into a loyal customer, this role is for you.

Starting Pay: $20.00 per hour with overtime opportunities

Performance-based pay increases

Clear path to advancement (Lead CSR, Dispatch, Sales Support, Operations roles)

Team-oriented culture with real development opportunities

What You’ll Do

You are the front line of our brand. Every call matters. In this role, you will be the frontline representative, engaging with customers to provide exceptional service, answer inquiries, and promote our services. Your enthusiasm and communication skills will help build lasting relationships with clients, ensuring their needs are met with professionalism and care.

Handle high-volume inbound and outbound calls with professionalism and empathy.

Schedule HVAC service, maintenance, and installation appointments efficiently.

Resolve customer concerns from simple scheduling issues to escalated service complaints.

Document interactions accurately across multiple software platforms.

Coordinate with technicians and internal teams to ensure smooth service delivery.

Maintain speed and accuracy in a fast-paced call center environment.

Deliver a consistent, personalized customer experience.

What Success Looks Like

High call quality scores

Strong attendance and reliability

Accurate scheduling with minimal errors

Positive customer feedback

Ability to de-escalate and retain customers

Why Reliant AC?

If you want more than “just a call center job” and are ready to grow into something bigger, this is your opportunity.

Requirements

Bilingual proficiency in English and Spanish; strong communication skills in both languages.

Minimum 1 year of high-volume call center experience

High School Diploma or GED

Strong written and verbal communication skills

Comfortable navigating multiple systems simultaneously

Proficient in Microsoft Office (Word, Excel, Outlook)

Detail-oriented and highly organized

Customer-first mindset with strong problem-solving skills

Ability to thrive in a structured, performance-driven environment

• Ability to work flexible schedules, including evenings or weekends if required