Bilingual Call Center Representative

West Palm Automall; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

West Palm Automall is seeking a BDC Representative to handle inbound and outbound calls and engage customers via text, email, or social media. The role includes 3–4 weeks of training with shadowing, mock calls, and system usage to schedule service appointments, and to route inquiries to the appropriate department.

Strong communication and data organization are essential. Required education is a high school diploma with at least one year of related experience.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.

Responsibilities

• Respond to inbound appointment inquiries by phone, text message, and email.
• Reschedules missed appointments and books based on maintenance schedule.
• Assist with directing customers to contact/service department and route inquiries.
• Attend training and stay current with sales techniques and department concerns.
• Attend company meetings as required.
• Other duties as assigned.

Skills

Communication

Problem solving

Data organization

Math basics

Team interaction

Education

High school diploma

Job description

Summary/Objective The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned.

Essential Functions

• Training is 3-4 weeks long
• Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule service appointments
• Respond to inbound appointment inquiries by phone, text message, and email
• Reschedules missed appointments
• Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
• Assists with answering customer inquiries and problems by routing customers to the contact and or service department
• Calls take about 2-3 minutes (after training period)
• About 75 Inbound calls daily
• Understand the terminology of the automobile business and keep abreast of technology changes
• Understand the manufacturer's requirements and policies for assigned brands
• Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training and stays current with the sales department concerns and sales techniques
• Attends company meetings as required
• Other duties as assigned

Requirements

• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization

Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position may involve long periods of sitting
This position involves repetitive motion.
This position requires the ability to climb stairs and may be required to stoop and kneel infrequently
This position requires the ability to hear and talk
This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time

Position Type/Expected Hours of Work
Work evening, weekend, and holiday work hours as required.

Required Education and Experience
High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Preferred Education and Experience
Associate's degree (A. A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience.

Safety Sensitive Position

No

2835 Ranch House Rd, West Palm Beach , Florida 33406 , United States

Internal Job ID

BDC Representative - Service-742811

Area of Interest

Customer Service

Position Type

Full-time

EEO is the Law