Bilingual Call Center Rep - Patient Services

Evolving Solution Services; Pullman, Northern (WA, KY); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

PTO & holidays

Tuition reimbursement

Medical & dental

Vision & life insurance

Disability insurance

Job summary

InterCare Community Health Network in Pullman, MI, is seeking a Full-Time Call Center Representative to be the first point of contact for patients, pharmacies, and provider offices. The bilingual role requires fluency in English and another language, with a starting wage of $17.50 per hour and a comprehensive benefits package.

The position handles incoming calls, schedules medical and dental appointments, collects patient information, and routes inquiries to the appropriate staff.

Qualifications

• Requires strong customer service skills.
• Ability to handle high call volume and multitask.
• Excellent communication skills and ability to work in a team.

Responsibilities

• Greets and assists callers.
• Responds to phone inquiries and requests.
• Routes calls to appropriate department or staff.
• Records phone messages in electronic system and notifies staff via tasks.
• Schedules medical and dental appointments in the scheduling system.
• Obtains and enters patient demographic and insurance information.
• Communicates appointment details and reschedules as needed.

Job description

InterCare Community Health Network in Pullman, MI, is seeking a Full-Time Call Center Representative to be the first point of contact for patients, pharmacies, and provider offices. The bilingual role requires fluency in English and another language, with a starting wage of $17.50 per hour and a comprehensive benefits package.

The position handles incoming calls, schedules medical and dental appointments, collects patient information, and routes inquiries to the appropriate staff.