Bilingual Healthcare Call Center Agent

Evolving Solution Services; Pullman (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

InterCare Community Health Network in Pullman, MI is seeking a Full-Time Call Center Representative who will be the first point of contact for patients, pharmacies, and provider offices. The role requires bilingual fluency and provides a stable daytime schedule.

You'll handle calls, schedule appointments, collect demographics and insurance information, and coordinate recalls, all within the electronic practice management system.

Qualifications

• Requires strong customer service skills, conscientiousness, attention to detail, and multi-tasking ability.
• Ability to maintain productivity and complete job duties with speed and accuracy.
• Ability to deal effectively with a wide variety of people while developing strong working relationships.
• Works as part of a team and assists the team in meeting productivity and quality goals.
• Skill in motivation, self-direction and punctuality.
• Able to adjust to changing circumstances.

Responsibilities

• Greets and assists callers.
• Responds to phone inquiries and requests.
• Routes calls to appropriate department or staff as needed.
• Records phone messages in electronic system and tasks appropriate staff.
• Deals effectively with difficult/emotional callers. Seeks assistance as needed
• Escalates calls to management staff or clinical triage as warranted.
• Schedules medical and dental appointments in electronic practice management system.
• Obtains and enters accurate patient demographic and insurance information.
• Schedules appointments in accordance with InterCare scheduling policy and procedure.
• Responsible for calling and scheduling patients on recall list.
• Communicates details of appointment to patient.
• Keeps supervisor informed of patient demand and access concerns.

Skills

Bilingual fluency

Customer service

Phone etiquette

Documentation

Teamwork

Tools

Practice management software

Job description

InterCare Community Health Network in Pullman, MI is seeking a Full-Time Call Center Representative who will be the first point of contact for patients, pharmacies, and provider offices. The role requires bilingual fluency and provides a stable daytime schedule.

You'll handle calls, schedule appointments, collect demographics and insurance information, and coordinate recalls, all within the electronic practice management system.