Bilingual Patient Service Representative

Evolving Solution Services; Kansas; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401K with matching

Life insurance

Discounted wellness memberships

Job summary

Health Ministries Clinic is seeking a Patient Service Representative to support providers by scheduling appointments, answering calls, and ensuring accurate patient information.

The role emphasizes confidentiality (HIPAA), teamwork, and bilingual ability in Spanish is preferred. Work Monday–Friday 8 AM–5 PM with benefits including health, dental, vision, PTO, 401K, and life insurance.

Qualifications

• Customer service experience in a medical setting is essential.
• Experience handling multi-line phones is preferred.
• Ability to maintain confidentiality of sensitive information (HIPAA).
• Ability to work independently with minimal direction is required.
• Bilingual Spanish is preferred but not required.

Responsibilities

• Accurately enters a variety of information into the Electronic Health Record.
• Checks patients in for appointments and scans documents.
• Demonstrate courtesy and helpfulness toward patients and families.
• Manage appointments and monitor appointment status.
• Answer phones promptly and efficiently.
• Assist patients with registration forms.
• Verify insurance eligibility and sliding fee discount eligibility.
• Collect and record payments and co-pays.
• Support providers as needed.
• Maintain HIPAA compliance and confidentiality.

Skills

Customer service

Multi-line phones

Confidentiality

Independent work

Bilingual Spanish (preferred)

Education

High school diploma/GED

Tools

Electronic Health Record (EHR)

Job description

Health Ministries Clinic is seeking a Patient Service Representative to support providers by scheduling appointments, answering calls, and ensuring accurate patient information.

The role emphasizes confidentiality (HIPAA), teamwork, and bilingual ability in Spanish is preferred. Work Monday–Friday 8 AM–5 PM with benefits including health, dental, vision, PTO, 401K, and life insurance.