Remote Bilingual Call Center Agent - English/Spanish

Directors Choice LLC.; Dallas (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Comprehensive Healthcare

Retirement Planning

Paid Time Off (PTO)

Paid Training and Ongoing Support

Life and Legal Insurance

Job summary

Directors' Choice LLC is hiring a Bilingual Remote Call Center Agent to handle high-volume inbound calls from English- and Spanish-speaking clients. This remote role requires Windows proficiency, accurate data entry, and empathetic communication with families during sensitive times.

You will document intake details, route urgent messages, and provide reliable support across multiple systems while maintaining punctual attendance on a 40-hour weekly schedule.

Qualifications

• Bilingual in English and Spanish with strong communication abilities.
• Clear diction, professional phrasing, and correct grammar.
• Demonstrated empathy and client-first mindset.
• Fast, accurate typing and familiarity with Windows apps and web platforms.
• Reliable attendance and punctuality in a remote role.

Responsibilities

• Handle high-volume, sensitive inbound calls with calm, empathetic tone.
• Accurately gather and document caller details and service requests.
• Route urgent messages to funeral directors or agents without delay.
• Translate and relay messages between English and Spanish.
• Navigate multiple systems while maintaining call quality and procedures.
• Maintain consistent attendance and availability for scheduled shifts.

Skills

Bilingual English/Spanish

Communication skills

Empathy

Tech savvy

Dependability

Tools

Windows OS

Job description

Directors' Choice LLC is hiring a Bilingual Remote Call Center Agent to handle high-volume inbound calls from English- and Spanish-speaking clients. This remote role requires Windows proficiency, accurate data entry, and empathetic communication with families during sensitive times.

You will document intake details, route urgent messages, and provide reliable support across multiple systems while maintaining punctual attendance on a 40-hour weekly schedule.