Bilingual Call Center Rep

Paylocity; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

10 paid holidays

Medical, dental, and vision coverage

Life insurance

Retirement plan with employer match up

Job summary

Care Alliance Health Center in Cleveland is seeking a Bilingual Call Center Representative to join our team. You will be the first contact for patients by phone, handling scheduling, insurance verification, and general inquiries in English and Spanish.

This role supports patient access, ensures accurate information in the electronic health record, and requires strong communication and attention to detail. We offer a benefits package and a mission-driven work environment.

Qualifications

• High school diploma or GED.
• Bilingual in English and Spanish.
• Minimum of one year of customer service or call center experience, preferably in a healthcare setting.
• Strong verbal and written communication skills.
• Intermediate proficiency with Microsoft Office applications.

Responsibilities

• Answer and route incoming calls promptly.
• Schedule, confirm and reschedule patient appointments.
• Track and follow up on no-shows, cancellations, and appointment changes.
• Update and verify patient demographic and insurance information in the electronic health record.
• Open telephone encounters, refill requests, and route messages to appropriate staff.
• Maintain accurate and timely documentation of all patient interactions.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Communication skills

MS Office

Education

High school diploma or GED

Associate degree

Tools

Epic EHR

Job description

Description

Care Alliance Health Center is seeking a Bilingual Call Center Representative to join our team. This role is an opportunity to serve as first point of contact for patients by phone. This position supports patient access through scheduling appointments, insurance verification, and general inquiries. The position will communicate effectively in English and Spanish.

At Care Alliance, our mission is to transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. We are looking for someone who is customer focused, has attention to detail, and wants to make a meaningful impact in the communities we serve.

About this Role

The Bilingual Call Center Representative serves as the first point of contact for patients, providing scheduling, insurance verification, and customer support in both English and Spanish.

What You’ll Do

In this role, you will:

• Answer and route incoming calls promptly
• Schedule, confirm and reschedule patient appointments
• Track and follow up on no-shows, cancellations, and appointment changes
• Update and verify patient demographic and insurance information in the electronic health record
• Open telephone encounters, refill requests, and route messages to appropriate staff
• Maintain accurate and timely documentation of all patient interactions

Why Care Alliance?

When you join Care Alliance Health Center, you become part of a mission-driven organization committed to improving access to high-quality healthcare and serving our community with dignity and respect.

Our competitive benefits package for eligible employees includes:

• Paid Time Off
• 10 paid holidays
• Medical, dental, and vision coverage
• Life insurance
• Retirement plan with employer match of up to 7%

What We’re Looking For

• High school diploma or GED
• Bilingual in English and Spanish
• Minimum of one year of customer service or call center experience, preferably in a healthcare setting
• Strong verbal and written communication skills
• Intermediate proficiency with Microsoft Office applications

Preferred

• Associate degree
• Experience with electronic health records (EHR), preferably Epic

If you’re looking for an opportunity to use your skills while making a meaningful impact in the community, we’d like to hear from you.