Customer Service Rep

Leon Medical Center; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Leon Medical Center in Miami/Doral is seeking a Customer Service Representative to be the friendly voice for patients and future members. You will resolve inquiries, schedule appointments, and coordinate transportation while maintaining accurate records and compassionate service.

The position requires a High School Diploma and at least one year of customer service experience; bilingual English/Spanish fluency is essential for helping our diverse community.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of customer service experience.
• Comfort in fast-paced environments and handling multiple tasks.
• Fluency in English and Spanish is required for this role.

Responsibilities

• Provide exceptional service by answering and screening patient inquiries with professionalism and care.
• Resolve questions quickly and accurately, offering solutions directly when possible.
• Handle concerns with empathy and resolve issues for callers.
• Document all patient interactions and outcomes.
• Schedule, cancel, and update physician appointments in the system and notify patients of changes.
• Coordinate transportation services for patients needing help getting to appointments.
• Communicate with medical centers, departments, and offices to gather patient information.
• Route messages for physicians and support departments.
• Update patient information to keep records accurate.
• Conduct outbound appointment confirmation calls to keep patients on track.

Skills

Bilingual English/Spanish

Customer service

Active listening

Education

High School Diploma

Job description

Join Our Team and Make a Difference Every Day

Are you passionate about helping others, delivering exceptional service, and being part of a mission-driven healthcare organization? We’re looking for a warm, professional, and detail‑orientedCustomer Service Representativeto be the friendly voice and trusted support for our patients and future members.

In this role, you’ll play a key part in creating positive experiences, resolving concerns, and ensuring every caller feels heard, cared for, and valued.

What You’ll Do

As a vital member of our customer service team, you will:

• Provide exceptional serviceby answering and screening patient inquiries with professionalism, courtesy, and genuine care.
• Resolve questions quickly and accurately, offering solutions directly whenever possible to ensure patient satisfaction.
• Handle concerns with empathy, including supporting irate callers with patience, understanding, and a commitment to resolving issues.
• Document all patient interactions, including actions taken and outcomes.
• Schedule, cancel, and update physician appointmentsusing our computer system, including notifying patients of any changes.
• Coordinate transportation servicesfor patients who need support getting to appointments.
• Communicate with medical centers, departments, and officesto gather necessary patient information.
• Connect potential new membersto the Marketing Agency and maintain accurate prospect records.
• Take and route messagesfor physicians and support departments.
• Update patient personal informationto ensure accurate records.
• Conduct outbound appointment confirmation callsto help patients stay on track with their care.

Why You’ll Love Working with Us

You’ll join a team that truly makes a difference—providing comfort, clarity, and support to individuals seeking healthcare services. Here, your voice matters, and your work has real purpose.

What We’re Looking For

• A compassionate communicator who can make callers feel supported and respected.
• A patient problem-solver with excellent listening skills.
• Someone who thrives in a fast-paced, team‑oriented environment.
• A professional who takes pride in accuracy, reliability, and creating positive experiences.
• Professional with at least one year of experience in customer service or a related role.

Language Requirements

• Fluent in English and Spanish
  You’ll be helping a diverse community—your bilingual skills will make a real impact!

Education

• High School Diploma or equivalent required.