Customer Service Rep

lmccareers; Miami (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

lmccareers is seeking a Customer Service Representative to be the friendly voice for patients and members. You will deliver compassionate service, screen inquiries, and guide callers with clarity and care.

You will schedule and update appointments, coordinate transportation when needed, document interactions, and work with medical teams to gather information, ensuring accurate records. Fluent in English and Spanish, you bring at least one year in customer service and a high school diploma,

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience.
• Fluent in English and Spanish.

Responsibilities

• Answer and screen patient inquiries with courtesy and care.
• Resolve questions quickly and provide direct solutions.
• Handle concerns with empathy and patience.
• Document all patient interactions and outcomes.
• Schedule, cancel, and update physician appointments in the system.
• Coordinate transportation for patients to appointments.
• Communicate with medical centers and offices to gather patient information.
• Route messages to physicians and departments.
• Update patient records with current information.
• Conduct outbound appointment confirmation calls.

Skills

Bilingual English/Spanish

Empathetic communicator

Problem solving

Team oriented

Education

High School Diploma

Job description

Join Our Team and Make a Difference Every Day

Are you passionate about helping others, delivering exceptional service, and being part of a mission-driven healthcare organization? We’re looking for a warm, professional, and detail-orientedCustomer Service Representativeto be the friendly voice and trusted support for our patients and future members.

In this role, you’ll play a key part in creating positive experiences, resolving concerns, and ensuring every caller feels heard, cared for, and valued.

What You’ll Do

As a vital member of our customer service team, you will:

• Provide exceptional serviceby answering and screening patient inquiries with professionalism, courtesy, and genuine care.
• Resolve questions quickly and accurately, offering solutions directly whenever possible to ensure patient satisfaction.
• Handle concerns with empathy, including supporting irate callers with patience, understanding, and a commitment to resolving issues.
• Document all patient interactions, including actions taken and outcomes.
• Schedule, cancel, and update physician appointmentsusing our computer system, including notifying patients of any changes.
• Coordinate transportation servicesfor patients who need support getting to appointments.
• Communicate with medical centers, departments, and officesto gather necessary patient information.
• Connect potential new membersto the Marketing Agency and maintain accurate prospect records.
• Take and route messagesfor physicians and support departments.
• Update patient personal informationto ensure accurate records.
• Conduct outbound appointment confirmation callsto help patients stay on track with their care.

Why You’ll Love Working with Us

You’ll join a team that truly makes a difference- providing comfort, clarity, and support to individuals seeking healthcare services. Here, your voice matters, and your work has real purpose.

What We’re Looking For

• A compassionate communicator who can make callers feel supported and respected.
• A patient problem-solver with excellent listening skills.
• Someone who thrives in a fast-paced, team-oriented environment.
• A professional who takes pride in accuracy, reliability, and creating positive experiences.
• Professional with at least one year of experience in customer service or a related role.

Language Requirements

• Fluent in English and Spanish
  You’ll be helping a diverse community-your bilingual skills will make a real impact!

Education

• High School Diploma or equivalent required.