Bilingual Patient Care Contact Center Representative

Clear Destination Inc.; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive healthcare coverage

Generous PTO

403(b) retirement plan

Life Insurance

Cross-departmental collaboration

Job summary

ACCESS Community Health Network (ACCESS) is seeking a friendly and professional receptionist to support patient intake and scheduling. You will pre-register patients in Epic, schedule appointments, verify insurance, and respond to inquiries with HIPAA compliance.

Flexible hours and potential remote work after training are offered. The role requires 2 years of healthcare customer service experience, basic computer skills, and bilingual English/Spanish proficiency to assist a diverse patient

Qualifications

• High school diploma or GED.
• Two years’ relevant experience in customer service (health care preferred).
• Willing to work flexible hours.
• Basic proficiency in computer skills.
• Medical terminology knowledge preferred.
• Bilingual (English and Spanish).

Responsibilities

• Answer calls in a courteous, professional, efficient, and prompt manner.
• Pre-registering new patients into the Epic EMR system.
• Schedule patient appointments using the Epic EMR system.
• Verify patient insurance/benefits, as appropriate.
• Respond to patient inquiries and complaints.
• Direct patient phone calls to the appropriate destination when beyond scope.
• Complete outbound calls to patients to schedule future appointments.
• Return patient calls/messages and provide additional information as necessary.
• Adhere to HIPAA and ACCESS policies regarding patient privacy.
• Other duties as assigned.

Skills

Customer service

Bilingual: English & Spanish

Computer skills

Medical terminology

Education

High school diploma or GED

Tools

Epic EMR

Job description

Who We Are

If you want to work for a mission-driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.

Position Summary

• Answer calls in a courteous, professional, efficient, and prompt manner
• Pre-registering new patients into the Epic EMR system
• Schedule patient appointments using the Epic EMR system
• Verify patient insurance/benefits, as appropriate
• Respond to patient inquiries and complaints
• Direct patient phone calls to the appropriate destination when beyond scope
• Complete outbound calls to patients to schedule future appointments
• Return patient calls/messages and provide additional information as necessary
• Adhere to all HIPAA and ACCESS policies regarding patient privacy
• Other duties as assigned

Requirements

• High school diploma or GED
• Two years’ relevant experience in customer service (health care preferred)
• Willing to work flexible hours
• Basic proficiency in computer skills
• Medical terminology knowledge preferred
• Bilingual (English and Spanish)

Schedule

• Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F.
• Potential opportunity to work remotely after successfully completing training.
• Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.

Working Conditions/Equipment

• Normal office environment regularly
• Health Center environment occasionally
• Local travel between health centers and community events is required; mode of transportation required
• If personal vehicle is employed, a current driver’s license and proof of insurance is required
• If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions

Benefits

• Tuition reimbursement and scholarship program
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO after introduction period
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace