Customer Service Representative Call Center (Bilingual)

CentroMed; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation

Health, Dental, and Vision Insurance

Retirement Plans 403(b) – Company Match Contributions

Paid time off/vacation time

Career development opportunities

Fun and Energetic, Family-Based Environment

Job summary

A community health organization in San Antonio is seeking a Customer Service Representative for their Call Center Department. The successful candidate will provide exceptional service to patients, manage appointments, and ensure a welcoming experience for all callers. A high school diploma and at least 3 years of call center experience are required, along with clerical skills and a bilingual proficiency in English and Spanish. This role offers a supportive environment focused on work-life balance and employee benefits.

Qualifications

• 3+ years prior experience in call center customer service roles.
• General experience working in a health care setting preferred.
• Strong clerical skills, including computer and phone use.

Responsibilities

• Provide excellent customer service to all callers, including first call resolution.
• Schedule, reschedule, and cancel appointments.
• Answer telephones using script, identifying self and clinic name.

Skills

Customer service

Clerical skills

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

Company Overview

CentroMed is a 501(c)(3) non‑profit organization that provides primary care and Federally Qualified Health Center (FQHC) services across multiple locations in San Antonio and the New Braunfels area. Founded in 1971 by CEO and President Ernesto Gomez, PhD, CentroMed has grown from a community‑based program into a network of high‑quality healthcare clinics offering full‑service health and dental care to all populations, regardless of income limitations.

Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. We invite you to visit CentroMed and discover how we can be your medical home.

Mission

We improve lives through improving the well‑being of families through high quality, compassionate health care.

Core Values

• RESPECT – We treat all persons with dignity and compassion
• INTEGRITY – We build trust through honesty, word and deed
• EXCELLENCE – We use best practices to deliver exceptional quality care
• AFFORDABILITY – We manage resources to provide affordable health care
• TEAMWORK – We work together as a team in the interest of patient care

Comprehensive Benefit Package (Full‑Time Employment Only)

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(b) – Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for your Spouse & Children
• Short & Long‑Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance – additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include 6 paid company holidays, 2 extra floating holidays, paid time off/vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work‑life balance, innovation & teamwork.
• Benefits start after 30 days
• Fun & Energetic, Family‑Based Environment

Job Summary

We are searching for a SUPER STAR Customer Service Representative for the Call Center Department. The CSR is the primary source of contact for patients at El Centro del Barrio clinics, welcoming them into the system and ensuring positive experiences. Responsibilities include scheduling, rescheduling, and cancelling appointments for all patients/families requesting health care services, answering general questions, and transferring callers when appropriate.

Duties and Responsibilities

• Demonstrate ability to provide excellent customer service to all callers, including “first call resolution.”
• Complete all calls efficiently while maintaining high service levels.
• Look up patient accounts and encounters in the practice management system using various fields.
• Schedule, reschedule, and cancel appointments in the practice management system based on patient or clinic needs.
• Schedule patient appointments according to established protocols by service line and provider.
• Answer telephones using script, identifying self and clinic name.
• Have a basic understanding of insurance (Medicaid and CHIP) and eligibility programs.
• Make appointment reminder calls to patients (if automated system fails) and follow up on missed contacts.
• Maintain excellent personal attire, including uniform and nametag.
• Exhibit excellent attendance and punctuality.
• Meet department metrics.
• Abide by policies and procedures in the Employee Safety Handbook.
• Participate in the agency’s Quality Improvement Program.
• Work schedule: Monday‑Friday 8am‑5pm; Monday‑Thursday 8:00am‑2:00pm.
• Other duties as assigned by the immediate supervisor.

Requirements

• Education: High School Diploma or equivalent.
• Experience:
  • General experience working in a health care setting preferred.
  • 3+ years prior experience in call center customer service roles.
  • Strong clerical skills, including computer and phone use.
  • Bilingual English/Spanish.

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.