Bilingual Call Center Pro: Utilities Customer Care

Ultimate Staffing Services; Phoenix (AZ); On-site; USD 55,104,000 - 59,512,000; Full time

Job summary

Ultimate Staffing Services is seeking a Call Center Customer Service Representative in Phoenix, AZ to handle high-volume inbound calls for a utility client. You will resolve inquiries, process payments, and manage service orders with accuracy and professionalism.

The role requires 3+ years in a call center, bilingual English/Spanish, and strong communication skills. High school diploma or equivalent is required. Shift: 8am-5pm PST, with potential business-hour changes.

Qualifications

• 3+ years of experience in a call center or high-volume customer service environment.
• Bilingual in English/Spanish required.
• Excellent verbal and written communication skills.

Responsibilities

• Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
• Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
• Generate and manage service orders, providing customers with updates on service requests
• Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
• Perform other responsibilities as requested by leadership to support overall team objectives

Skills

Call center experience

Bilingual English/Spanish

Strong communication

Education

High school diploma or equivalent

Job description

Ultimate Staffing Services is seeking a Call Center Customer Service Representative in Phoenix, AZ to handle high-volume inbound calls for a utility client. You will resolve inquiries, process payments, and manage service orders with accuracy and professionalism.

The role requires 3+ years in a call center, bilingual English/Spanish, and strong communication skills. High school diploma or equivalent is required. Shift: 8am-5pm PST, with potential business-hour changes.