Bilingual Call Center Representative

Spherion Staffing, LLC; Fort Wayne (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Job summary

Spherion Staffing, LLC in Fort Wayne, IN is seeking a Bilingual Customer Care Representative to serve English- and Spanish-speaking customers. You'll resolve inquiries with courteous, accurate support, work across self-service terminals, and collaborate with field technicians as needed.

Hours 8:00 AM – 5:00 PM with various shifts. A high school diploma and 1–3 years in customer care required; MS Office proficiency and discretion are essential. Benefits include medical, dental, vision, and a 401K.

Qualifications

• Language Skills: Full professional fluency in both English and Spanish (verbal and written) with strong interpersonal communication skills in both languages.
• Education: High School diploma/GED, or an Associate's Degree in lieu of required experience.
• Experience: 1-3 years in a customer care or call center setting.
• Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to learn virtual assistance tools.
• Task Management: Strong organizational skills with the ability to prioritize workloads, multi-task, drive tasks to completion, and maintain strict attention to detail.
• Confidentiality: Demonstrated ability to use sound judgment and discretion regarding sensitive and confidential information.

Responsibilities

• Answer incoming inquiries from English- and Spanish-speaking customers regarding offered services and programs.
• Explain processes and procedures for loading and changing materials associated with various self-service terminals.
• Perform research to respond accurately to customer inquiries and satisfy their needs through effective problem resolution.
• Remotely access equipment to troubleshoot and resolve hardware and software issues.
• Dispatch field technicians when on-site technical support is required.
• Escalate complex customer issues or concerns to next-level support and management as appropriate.
• Maintain complete customer confidentiality while strictly adhering to privacy regulations.
• Multi-task and navigate seamlessly across multiple internal systems and software applications simultaneously.

Skills

Bilingual English/Spanish

Customer care experience

Microsoft Office Suite

Attention to detail

Discretion/confidentiality

Multi-tasking

Education

High School diploma or GED

Associate's Degree in lieu of experience

Tools

Virtual assistance tools

Job description

Terms

I am at least 18 years old

I am legally authorized to work in the United States

• 8:00 AM - 5:00 PM (Various Shifts Available)

Our 24/7 Customer Care Call Center provides nationwide assistance to customers across the United States and Canada. As a Bilingual Customer Care Representative, you will serve as a direct point of contact, ensuring customer inquiries and concerns are resolved fairly, effectively, and fluently in both English and Spanish. You will demonstrate ownership by instilling confidence through clear, professional communication, utilizing sound technical troubleshooting, and delivering timely issue resolution.

Responsibilities

• Answer incoming inquiries from English- and Spanish-speaking customers regarding offered services and programs.
• Explain processes and procedures for loading and changing materials associated with various self-service terminals.
• Perform research to respond accurately to customer inquiries and satisfy their needs through effective problem resolution.
• Remotely access equipment to troubleshoot and resolve hardware and software issues.
• Dispatch field technicians when on-site technical support is required.
• Escalate complex customer issues or concerns to next-level support and management as appropriate.
• Maintain complete customer confidentiality while strictly adhering to privacy regulations.
• Multi-task and navigate seamlessly across multiple internal systems and software applications simultaneously.

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

Skills

• Prior experience in a dual-language (English/Spanish) customer support role.
• Prior experience remotely accessing equipment or assisting with self-service terminal hardware/software troubleshooting.
• Demonstrated track record of consistently meeting and/or exceeding customer service performance expectations.
• Strong interpersonal and relationship-management skills with a collaborative work style.
• Ability to thrive in a fast-paced environment with a bias for action and an ability to avoid workplace distractions.

Education

High School

Experience

1-4 years

Qualifications

• Language Skills: Full professional fluency in both English and Spanish (verbal and written) with strong interpersonal communication skills in both languages.
• Education: Minimum of a High School diploma/GED, or an Associate's Degree in lieu of required experience.
• Experience: 1-3 years of experience, preferably in a customer care or call center setting.
• Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to learn virtual assistance tools.
• Task Management: Strong organizational skills with the ability to prioritize workloads, multi-task, drive tasks to completion, and maintain strict attention to detail.
• Confidentiality: Demonstrated ability to use sound judgment and discretion regarding sensitive and confidential information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).