Bilingual Call Center Advocate – Utilities (English/Spanish)

Ultimate Staffing; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Ultimate Staffing is seeking a Call Center Customer Service representative to act as the face of our client in a fast-paced utilities environment. You will handle high-volume inbound calls, resolve inquiries, process payments, and generate service orders to keep customers informed and satisfied.

The ideal candidate has 3+ years in a call center, is fluent in English and Spanish, and demonstrates strong communication and empathy to consistently deliver a positive customer experience.

Qualifications

• 3+ years in a call center or high-volume customer service environment.
• Bilingual in English/Spanish.
• Strong communication and empathy to deliver excellent service.

Responsibilities

• Manage high-volume inbound calls, addressing customer inquiries and resolving concerns related to billing, service requests, and account issues.
• Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness.
• Generate and manage service orders, providing customers with updates on service requests.
• Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail.
• Perform other responsibilities as requested by leadership to support overall team objectives.

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma

Job description

Ultimate Staffing is seeking a Call Center Customer Service representative to act as the face of our client in a fast-paced utilities environment. You will handle high-volume inbound calls, resolve inquiries, process payments, and generate service orders to keep customers informed and satisfied.

The ideal candidate has 3+ years in a call center, is fluent in English and Spanish, and demonstrates strong communication and empathy to consistently deliver a positive customer experience.