Bilingual Call Center Rep (Temp) – Remote/Hybrid

Neighborhood-Healthcare; Escondido (CA); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Neighborhood Healthcare seeks a Call Center Representative I for a temporary 3-month assignment. The role provides patient-centered telephonic support with a focus on accuracy and professionalism. Training is on-site with a pathway to remote work within San Diego or Riverside counties.

The position requires strong communication, basic medical terminology, and the ability to manage multiple tasks in a team setting while maintaining patient privacy and confidentiality.

Qualifications

• One year of Customer Service experience preferred.
• High School Diploma or GED required.
• Arabic/English or Spanish/English bilingual preferred.

Responsibilities

• Staffs queue for one specific region - San Diego or Riverside.
• Answers telephone calls promptly and in a polite and professional manner.
• Answers questions and offer other information to provide patient-focused service.
• Schedules and confirms patient appointments and reschedules as needed.
• Educates patients on programs and enrolls them in texting confirmations.
• Maintains professionalism with all patients, including upset or difficult members.
• Monitors provider schedules to maximize appointment utilization.
• Collaborates with clinic staff to resolve patient issues or concerns.
• Enters accurate demographic information into ECW.
• Directs calls to appropriate departments as needed.
• Escalates complex inquiries to a supervisor when necessary.
• Delivers on call center KPIs: quality, handle time, adherence.

Skills

Customer Service

Bilingual Arabic-English

Bilingual Spanish-English

Education

High School Diploma or GED

Job description

Neighborhood Healthcare seeks a Call Center Representative I for a temporary 3-month assignment. The role provides patient-centered telephonic support with a focus on accuracy and professionalism. Training is on-site with a pathway to remote work within San Diego or Riverside counties.

The position requires strong communication, basic medical terminology, and the ability to manage multiple tasks in a team setting while maintaining patient privacy and confidentiality.