Bilingual Call Center Pro — Lead, Resolve & Grow

Apple Valley Recycling Center; Charles Town (WV); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid time off

Company holidays

PPE provided

Job summary

Apple Valley Waste in Charles Town, WV is seeking a Bilingual Call Center Representative to join our growing team. This full-time role handles inquiries via phone, email, and chat, with emphasis on customer satisfaction and accurate record-keeping.

Ideal candidates have 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office and CRM software. Knowledge of the waste management industry is a plus and opportunities for growth are available.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of the waste management industry is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill customer needs.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex customer issues.
• Process Payments.

Skills

Customer service experience

Strong communication

Microsoft Office

CRM software

Detail-oriented

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Apple Valley Waste in Charles Town, WV is seeking a Bilingual Call Center Representative to join our growing team. This full-time role handles inquiries via phone, email, and chat, with emphasis on customer satisfaction and accurate record-keeping.

Ideal candidates have 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office and CRM software. Knowledge of the waste management industry is a plus and opportunities for growth are available.