Bilingual Call Center Representative

Patriot Disposal; Charles Town (WV); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Competitive bonus

Career growth opportunities

Paid time off & holidays

PPE provided

Job summary

Apple Valley Waste is expanding its customer service team to support residential, commercial, and roll-off services. The Customer Service Member will drive service excellence, address inquiries, and coordinate with internal teams to fulfill customer needs.

The role emphasizes empathy, fast execution, and ownership with opportunities for growth as the company scales its operations and maintains safety and service quality.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience, preferably in a call center or service environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and CRM software.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill needs.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex issues.
• Process payments.

Skills

Customer service

Communication

Conflict resolution

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Lead From the Front. Drive Results. Build Something That’s Growing Fast.

Apple Valley Waste is one of the fastest-growing waste and recycling companies in the Mid-Atlantic. As we are expanding rapidly, we’re building a high-performance team to support our continued growth across residential, commercial, and roll-off services.

We’re looking for a Customer Service Member who leads from the front, and knows how to get the best out of a team.

If you’re someone who takes ownership, moves fast, and wants to grow your career with a company that’s scaling — this is your opportunity.

Job Description

The Customer Service Member is responsible for supporting key operations within the waste management and recycling industry. This role contributes to the organization’s success through strong execution, collaboration with cross-functional teams, and a commitment to safety, service quality, and operational excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill customer needs.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex customer issues.
• Process Payments.

Qualifications & Requirements

• High school diploma or equivalent.
• 1--2 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of the waste management industry is a plus.

Skills

Refer to the qualifications and responsibilities listed above for the core competencies required for this role.

Why Join Us?

This isn’t just another job — this is a chance to build, lead, and grow with a company that’s going places.

• Competitive salary + performance-based bonuses.
• Real career growth opportunities as we expand.
• Strong leadership team focused on operational excellence.
• Paid time off + holidays.
• Company-provided gear and PPE for operations jobs.

The Bottom Line

If you’re ready to take ownership, lead from the front, and make an impact in a fast-growing company, we want to talk to you.