Customer Service Member

Patriot Disposal; Charles Town (WV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

Employee Discount: Free trash and recycling service

Job summary

A regional waste management company is looking for a dedicated Customer Service Representative to manage customer inquiries and ensure satisfaction. In this role, you will be the first point of contact for clients, addressing issues and providing information about services. Candidates should have strong communication skills and experience in customer service. The position offers comprehensive benefits including health insurance and growth opportunities within the company.

Qualifications

• 1–2 years of customer service experience, preferably in a call center.
• Ability to handle stressful situations and resolve conflicts.
• Knowledge of the waste management industry is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints professionally.
• Maintain accurate records of customer interactions.
• Identify opportunities to upsell additional services.

Skills

Strong communication skills

Detail-oriented

Teamwork

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

Apple Valley Waste is a rapidly growing regional waste management company serving the Mid-Atlantic region. With 10 locations and a commitment to excellence, AVW provides sustainable waste solutions and exceptional customer service. As we are expanding, we are looking for enthusiastic individuals to join our team and contribute to our mission of delivering top-notch environmental services.

Position Overview

We are seeking a dedicated and customer-focused Customer Service Representative to be the first point of contact for our clients. In this role, you will manage customer inquiries, resolve issues, and ensure a positive experience for all AVW customers.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill customer needs.
• Maintain accurate records of customer interactions and transactions.
• Provide information about AVW’s services, policies, and procedures.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex customer issues.
• Process Payments

Qualifications

• High school diploma or equivalent
• 1–2 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of the waste management industry is a plus.
• Benefits: Health, dental, and vision insurance; 401(k) with company match; paid time off; and more.
• Work Environment: Dynamic and supportive team atmosphere.
• Growth Opportunities: Room for advancement within the company.
• Employee Discount: Free trash and recycling service