Bilingual Call Center Representative

Apple Valley Recycling Center; Charles Town (WV); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid time off

Company holidays

PPE provided

Job summary

Apple Valley Waste in Charles Town, WV is seeking a Bilingual Call Center Representative to join our growing team. This full-time role handles inquiries via phone, email, and chat, with emphasis on customer satisfaction and accurate record-keeping.

Ideal candidates have 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office and CRM software. Knowledge of the waste management industry is a plus and opportunities for growth are available.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of the waste management industry is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill customer needs.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex customer issues.
• Process Payments.

Skills

Customer service experience

Strong communication

Microsoft Office

CRM software

Detail-oriented

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Call Center Representative

Full Time Employee Charles Town, WV, US

Salary Range: $18.00 To $20.00 Hourly

Lead From the Front. Drive Results. Build Something That’s Growing Fast.

Apple Valley Waste is one of the fastest-growing waste and recycling companies in the Mid-Atlantic. As we are expanding rapidly, we’re building a high-performance team to support our continued growth across residential, commercial, and roll-off services.

We’re looking for a Customer Service Member who leads from the front, and knows how to get the best out of a team.

If you’re someone who takes ownership, moves fast, and wants to grow your career with a company that’s scaling — this is your opportunity.

Job Description

The Customer Service Member is responsible for supporting key operations within the waste management and recycling industry. This role contributes to the organization’s success through strong execution, collaboration with cross-functional teams, and a commitment to safety, service quality, and operational excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill customer needs.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex customer issues.
• Process Payments.

Qualifications & Requirements

• High school diploma or equivalent.
• 1--2 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of the waste management industry is a plus.

Skills

Refer to the qualifications and responsibilities listed above for the core competencies required for this role.

Why Join Us?

This isn’t just another job — this is a chance to build, lead, and grow with a company that’s going places.

• Competitive salary + performance-based bonuses.
• Real career growth opportunities as we expand.
• Strong leadership team focused on operational excellence.
• Paid time off + holidays.
• Company-provided gear and PPE for operations jobs.

The Bottom Line

If you’re ready to take ownership, lead from the front, and make an impact in a fast-growing company, we want to talk to you.