Call Center Associate I (Bilingual English/Spanish)

Urban-Health-Plan,-Inc; New York (NY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Fully funded Health Insurance

Dental, Vision, and Prescription

401(k) Retirement Savings

Comprehensive time off including paid/

Flex Spending Accounts

PSLF eligibility

Fitness Discounts and Perks

Job summary

Urban Health Plan in Bronx, NY is seeking a Call Center Associate I (Bilingual English/Spanish) to support our Bronx-based call center operations. This entry-level role includes training, with some monthly onsite needs in the Bronx for meetings and training, while allowing remote work with a suitable home office setup.

The position requires a high school diploma or GED, strong customer service, and computer proficiency.

Qualifications

• High School Diploma or GED required.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.
• Self-motivation and commitment to EXCELLENCE.

Responsibilities

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits WE CARE performance standards in accordance with Urban Health Plan's Operating Credo.

Skills

Bilingual Spanish/English

Customer service

Computer proficiency

Self-motivation and excellence

Education

High School Diploma or GED

Job description

Job Details

Call Center Associate I (Bilingual English/Spanish) Bronx,NY

Position Summary: The Call Center Associate I will join our Bronx‑Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast paced and service-driven team. We are seeking customer service professionals with a passion for community based health care. A l though remote, position requires some monthly onsite needs including training and meetings that are held in the Bronx- with this in mind, applicants must reside locally to the New York City market. While company equipment will be furnished- incumbents must possess a desk space and area from home that is suitable for work without distractions and a desk that is able to securely fit dual monitor screens/computer/other hardware.

• High School Diploma or GED required.
• This position is entry level, training provided.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.
• Self-motivation and commitment to EXCELLENCE.

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.

Starting Compensation: Minimum $18.00 Maximum $18.00/hour ($37,440/annum).

Work Environment Type, Location, and Schedule: Remote, Bronx, NY, The schedules for this position is: Monday to Friday 10:00 am- 7:00 pm with rotating Saturday shifts 8:00 am- 5:00 pm

As a full time associate at Urban Health Plan, you'll enjoy:

• Fully funded Health Insurance for you/ 73.5% funded Health Insurance for your family
• Dental, Vision, and Prescription Insurance
• 401(k) Retirement Savings (including 3%annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
• Entertainment Discount Program
• Employee Assistant Program
• Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
• Fitness Discounts and Perks through our medical plan.
• $50,000 term life Insurance

Job Requirements

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.