Member Experience Digital Specialist

Desert-Financial-Credit-Union; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Desert-Financial-Credit-Union is seeking a Digital Engagement Associate in Phoenix, AZ to respond to member inquiries and strengthen relationships through chat, email, and phone. You will deliver accurate information and product recommendations while maintaining a professional, positive experience.

Ideal candidates have 2+ years in customer service, excellent written and verbal communication, and familiarity with CRM systems.

Qualifications

• 2+ years of customer service experience
• Exceptional written and verbal communication across digital channels
• Detailed knowledge of financial services products is a plus

Responsibilities

• Respond to member inquiries via chat, email, and phone with timely, accurate solutions
• Enhance member interactions and relationships through product recommendations
• Provide informed guidance on auto loans, deposits, mortgages, and other services
• Maintain high-quality service, professionalism, and positive tone across channels
• Collaborate with teams to identify process improvements and better member experiences

Skills

Customer service

Communication

Digital channels

CRM systems

Microsoft Office

Phone support

Education

High School Diploma or GED

Tools

Salesforce CRM

Microsoft Excel

Job description

Desert-Financial-Credit-Union is seeking a Digital Engagement Associate in Phoenix, AZ to respond to member inquiries and strengthen relationships through chat, email, and phone. You will deliver accurate information and product recommendations while maintaining a professional, positive experience.

Ideal candidates have 2+ years in customer service, excellent written and verbal communication, and familiarity with CRM systems.